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The doors are difficult to open
■
Are the gaskets dirty or sticky?
Clean gaskets according to the directions in the “Cleaning
Your Refrigerator” section.
Water flow from the dispenser decreases noticeably
■
Is there a water filter installed on the refrigerator?
The
filter may be full or incorrectly installed. Depending on your
model, remove the water filter cartridge (see the “Base Grille
Water Filtration and Monitoring System or Interior Water
Filtration System” section.) Operate the dispenser. If the
water flow increases noticeably, your filter is full and needs to
be replaced.
ASSISTANCE
OR SERVICE
Before calling for assistance or service, please check
“Troubleshooting.” It may save you the cost of a service call. If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you
only use factory specified replacement parts. Factory specified
replacement parts will fit right and work right because they are
made with the same precision used to build every new
KitchenAid
®
appliance.
To locate factory specified replacement parts in your area, call
our Consumer Assistance Center telephone number or your
nearest designated service center.
In the U.S.A.
Call the KitchenAid Consumer Assistance Center
toll free:
1-800-422-1230.
Our consultants provide assistance with:
■ Features and specifications on our full line of appliances.
■ Installation information.
■ Use and maintenance procedures.
■ Accessory and repair parts sales.
■ Specialized customer assistance (Spanish speaking, hearing
impaired, limited vision, etc.).
■ Referrals to local dealers, repair parts distributors, and
service companies. KitchenAid designated service
technicians are trained to fulfill the product warranty and
provide after-warranty service, anywhere in the United States.
To locate the KitchenAid designated service company in your
area, you can also look in your telephone directory Yellow
Pages.
For further assistance
If you need further assistance, you can write to KitchenAid with
any questions or concerns at:
KitchenAid Brand Home Appliances
Consumer Assistance Center
c/o Correspondence Dept.
2000 North M-63
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
In Canada
Call the KitchenAid Canada Consumer Assistance Center toll
free:
1-800-461-5681
8:30 a.m. - 6:00 p.m. (EST).
Our consultants provide assistance with:
■ Features and specifications on our full line of appliances.
■ Referrals to local dealers.
For service in Canada
Call
1-800-807-6777.
KitchenAid Canada designated service
technicians are trained to fulfill the product warranty and provide
after-warranty service, anywhere in Canada.
For further assistance
If you need further assistance, you can write to KitchenAid
Canada with any questions or concerns at:
Consumer Relations Center
KitchenAid Canada
1901 Minnesota Court
Mississauga, Ontario L5N 3A7
Please include a daytime phone number in your correspondence.
Accessories
Replacement filters
To order replacement filters, call
1-800-422-1230
and ask for the
appropriate part number listed below or contact your authorized
KitchenAid dealer. In Canada, call
1-800-807-6777
.
Interior water filter cartridge:
Standard Cartridge:
Order Part #8171413 (NL200)
Cyst Cartridge:
Order Part #8171414 (NLC200)
Base grille water filter cartridges:
Standard Cartridge:
Order Part #4392857 (NL-300 and L500)
Cyst Cartridge:
Order Part #4392922 (NLC250 and LC400)