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If You Need Assistance
or Service
This section is designed to help you save the cost of a service call. Part 1 of this section outlines
possible problems, their causes, and actions you can take to solve each problem. Parts 2 and 3
tell you what to do if you still need assistance or service. When calling our Consumer Assistance
Center for help or calling for service, please provide a detailed description of the problem, your
appliance’s complete model and serial numbers, and the purchase date. (See the “A Note to
You” section.) This information will help us respond properly to your request.
1. Before calling for assistance . . .
Performance problems often result from little things you can find and fix without tools of any kind.
Please check the chat-l below for problems you can fix. It could save you the cost of a service call.
PROBLEM
POSSIBLE CAUSE
SOLUTION
Nothing will
The unit is not wired into a
Contact a qualified Whirlpool service
operate
live circuit with the proper
technician to wire unit into a live circuit
voltage.
with the proper voltage. (See
Installation Instructions.)
A household fuse has blown or Replace household fuse or reset
a circuit breaker has tripped.
circuit breaker.
The electric company has
Check electric company for a power
experienced a power failure.
failure.
The microwave You are using the oven as
Touch TIMER OFF to cancel the
oven will a timer.
Minute Timer.
not run
The door is not firmly closed
Firmly close and latch door.
and latched.
You did not touch START/
ENTER.
Touch START/ENTER.
You did not follow directions
Check instructions for the function you
exactly.
are operating.
An operation that was pro-
Touch OFF/CANCEL to cancel
grammed earlier is still running. previous programming.
Microwave
The electric supply to your
Your electric company can tell you if
cooking times
home or wall outlets is low or
the line voltage is low. Your electrician
seem too long
lower than normal.
or service technician can tell you if the
outlet voltage is low.
The Cook Power is not at the
Check the “Microwave cooking chart”
recommended setting.
in the “Cooking Guide” section.
Larger amounts of food need
Allow for more time when cooking
longer cooking times.
more food at one time.
The Display
The oven door is not closed
Completely close oven door.
shows a time
completely.
counting down
You have set the controls as
Touch TIMER OFF to cancel the
but the oven is
a minute timer.
Minute Timer.
not cooking
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