Filter
Top Products
If You Need Assistance
or Service
This section is designed to help you save the cost of a service call. Part 1 of this section outlines
possible problems, their causes, and actions you can take to solve each prohlem. Parts 2 and 3
tell you what to do if you still need assistance or service. When calling our Consumer Assistance
Center for help or calling for service, please provide a detailed description of the problem. your
appliance’s complete model and serial numbers, and the purchase date. (See page 2.) This
information will help us respond property to your request.
1. Before calling for assistance . . .
Performance prohlems often result from little things you can find and fix without tools of any
kind. Please check the chart below for problems you can fix. It could save you the cost of a
service call.
PROBLEM
POSSIBLE CAUSE
SOLUTiON
Nothing wlii
The unit is not wired into a
Contact a qualified Whirlpool service
operate
live circuit with the proper
technician to wire unit into a live circuit
voltage.
with the proper voltage. (See
Installation Instructions.)
A household fuse has blown or Replace household fuse or reset
a circuit breaker has tripped. circuit breaker.
The electrii company has
Check electric company for a power
experienced a power failure. failure.
The microwave You
are using the oven as a
Touch TIMER OFF to cancel the
oven will
timer. Minute Timer.
not run
The door is not firmly closed
Firmly close and latch door.
and latched.
You did not touch START/
ENTER.
Touch START/ENTER.
You did not follow directions
Check instructions for the function you
exactly. are operating.
Anoperatiithatwas~
Touch OFF/CANCEL to cancel
grafmm3d edii is stil running.
previous programming.
Microwave
The electric supply to your Your electric company can tell you if
cooking times
home or wall outlets is bw or the line voltage is low. Your electrician
seem too long
lower than normal. or service technician can tell you if the
outlet voltage is low.
The Cook Power is not at the Check “Microwave cooking chart” on
recommended setting.
page 41.
There is not enough cooking
Allow for more time when cooking
time for the amount of food more food at one time.
being cooked.
continued on
next
we
45