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If you need service or assistance,
we suggest you follow these four steps:
1.
Before calling for assistance...
2. If you need assistance:..
Performance problems often result from little
things you can find and fix yourself without tools
of any kind.
If nothing operates:
l
Is the oven correctly plugged into a live circuit
with the proper voltage? (See page 6.)
l
Have you checked the main fuse or circuit
breaker box?
If the microwave oven will not run:
. Is the oven being used as a timer?
9 Is the door firmly closed and latched?
l
Did you touch START?
l
Did you follow the directions exactly?
If microwave cooking times seem too long:
l
Is the electric supply to your home low or lower
than normal? Your electric company can tell
you if the line voltage is low.
l
Is the Cook Power at the recommended
setting?
l
Are you cooking more than one food item?
More time will be needed.
If the display shows a time counting down but
the oven is not cooking:
9 Is the oven door closed completely?
l
Have you set the controls as a kitchen timer?
If you do not hear the Programming Tone:
l
Is the command correct?
If the oven light does not work:
l
Is the light bulb loose or burned out?
If there has been a power interruption,
the Display will be blank. Reset the clock
(page 91.
If the microwave oven turns off too soon or
not
soon enough when using the probe:
l
Is at least j/2 of the probe in the food?
l
Is the probe tip in the center of the food?
l
Is the probe touching bone or fat?
l
Have you allowed roasts to stand for a few
minutes after cooking?
9 Is the probe plugged tightly into its socket?
l
Is the Cook Power set where it should be?
l
Is the Probe Temperature set at the final tem-
perature you want?
0
FSP IS a regrslered trademark
of Whrrlpool Corporation for
FSP
qualrty parts took for thus
symbol of quOllty whenever
you need a replacement part
’ for your Whirlpool appliance
FSP replacement parts
will fit rrght and work rrght. because they are
made to the same exachng specifrcatrons
used to build every new Whrrlpool applrance
Call the Whirlpool COOL-LINE* service as-
sistance telephone number. Dial free from:
Continental U.S. . . . . . . . , . (800) 253-1301
Michigan . . . . . . . . . . . . . . . (800) 632-2243
Alaska & Hawaii . . . . . . . . . (800) 253-1121
and talk with one of ourtrained Consultants. The
Consultant can instruct you on how to obtain
satisfactory operation from your appliance or, if
service is necessary, recommend a qualified
service company in your area.
3.
If you need service:..
1 FRANCHISED SERVICE 1
Whirlpool has a
nationwide net-
work of franchised
TECH-CARE p serv-
ice Companies.
TECH-CARE service
technicians are
trained to fulfill the
product warranty
and provide afler-
warranty service, anywhere in the United States,
To locate TECH-CARE service in your area, call
our COOL-LINE service assistance telephone
number (see Step 2) or look in your telephone
directory Yellow Pages under:
APPLIANCES-HOUSEHOLD-
ELECTRICAL APPLIANCES-
MAJOR- SERVICE (L REPAIR
OR
MAJOR- REPAIRING 8 PARTS
WHlALPOOLAPPLlANCES
WHIRLPOOLAPPLIANCES
FRANCHISEDTECH CARESERVICE
FRANCHlSEOTECH~CARESERVICE
SERVIC’E c ‘YJ.WP.4 V1E.S
SEXI~ICE ~‘oMP.4.vlE.5
XYZSERVICECO
XYZSERVICECO
123 Maple 999 9999
123Map1e.......... 999~9999
OR
WASHING MACHINES. DRYERS
8 IRONERS- SERVICING
WHIRLPOOLAPPLIANCES
FRANCHISEDTECH CARESERVICE
1?3 Maple 999.9999
4. If you have a problem:..
Call our COOL-LINE service assistance tele-
phone number [see Step 2) and talk with one of
our Consultants, or if you prefer, write to:
Mr. Guy Turner, Vice President
Whirlpool Corporation
Administrative Center
2000 US. 33 North
Benton Harbor, Ml 49022
‘If you must call or write, please provide: model
number, serial number, date of purchase, and a
complete description of the problem. This infor-
mation is needed in order to better respond to
your request for assistance.
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