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If you need service or assistance,
we suggest you follow these four steps:
1.
Before calling for assistance...
Performance problems often result from little
things you can find and fix Yourself without tools
of any kind.
If nothing operates:
l
Is the power supply cord plugged into a live
circuit with the proper voltage? (See page 21.)
l
Have You checked your home’s main fuse or
circuit breaker box?
l
Have You checked the electric company for
a power failure?
If the microwave oven will not run:
l
Is the Timer set?
l
Is the door firmly closed and latched?
l
Did you touch START?
l
Did you follow the directions exactly?
It the microwave cooking times seem too
long:
l
Is the electric supply to your home or wall out-
lets low or lower than normal? Your electric
company can tell You if the line voltage is low.
Your electrician or service technician can tell
you if the outlet voltage is low.
l
Is the Cook Power at the recommended
setting?
l
Are you allowing for more time when cooking
more food at one time?
If the display shows a time counting down but
the oven is not cooking:
. Is the Minute Timer in use?
l
Is the oven door closed completely?
l
Is the oven in standing time between QUICK
DEFROST and COOK? (See page 13.)
and talk with one of our trained Consultants. The
Consultants can instruct you in how to obtain
satisfactory operation from your appliance or, if
service is necessary, recommend a qualified
service company in Your area.
3.
If you need service*...
Whirlpool has a na-
tionwide network of
franchised TECH-
service techni-
cians are trained to
fulfill the aroduct
FRANCHlSEb SERVICE
warrantv 6nd pro-
vide after-warranty
service, anywhere in the United States. To locate
TECH-CARE service in Your area, call our COOL-
LINE service assistance telephone number (see
Step 2) or look in your telephone directory
Yellow Pages under:
APPLIANCES-HOUSEHOLO-
ELECTRICAL APPLIANCES-
MAJOR -SERVICE 8 REPAIR
MAJOR-REPAIRING 8 PARTS
OR
WHIRLPOOL APPLIANCES
WHlRLPOOLAPPL,ANCES
FRANCHISEDTECHKARESERVICE
FRANCHISED TECH CARESERVICE
.SE.KI’I(‘G ~‘O.l,,‘.l.V,fi,.i
Sb. H \ ‘If 6. c 0.111’4 .V,b.\
XYLSEAVICECO
XYZbERVlCECO
'23MAPLE 999 9995
1'3MAPLE
999 9999
OR
WASHING MACHINES, DRYERS
8 IRONERS-SERVICING
~HIRLP00tAPPLlANCES
FRANCHISEV TECH CARESERVICE
.Si.ill 'I( 6 c 'OII,'A \,f..\
XYZSERVICECO
123 MAPLE
999 9999
l
Is the command correct?
If you do not hear a Programming Tone (page 6):
l
Has the tone been cancelled?
If the fan seems to be running slower than
usual:
l
Has the oven been stored in a cold area? The
fan will run slower until the oven warms up to
normal room temperature.
If there has been a power interruption, the
Display will show 88:88. Reset the clock
(ww
6).
4. If you have a problem*...
Call our COOL-LINE service assistance tele-
phone number (see Step 2) and talk with one of
our Consultants, or if You prefer, write to:
Mr. Donald Skinner
Director of Customer Relations
Whirlpool Corporation
2000 M-63
Benton Harbor, Ml 49022
* If you must call or write, please provide: model
number, serial number, date of purchase, and
a complete description of the problem. This
information is needed in order to better re-
spond to your request for assistance.
2.
If you need
assistance?. .
Call Whirlpool COOL-LINE” service as-
sistance telephone number. Dial free from
anywhere in the U.S.:
1-800-253-1301
27