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If You Need Assistance Or
Service
This section is designed to help you save the cost of a service call. Part 1 of this section
outlines possible problems, their causes, and actions you can take to solve each problem.
Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our
Consumer Assistance Center for help or calling for service, please provide a detailed descrip-
tion of the problem, your appliance’s complete model and serial numbers and the purchase
date. (See page 2.) This information will help us respond properly to your request.
1. Before calling for assistance . . .
Performance problems often result from little things you can find and fix without tools of any
kind. Please check the chart below for problems you can fix. It could save you the cost of a
service call.
PROBLEM
Nothing will
operate
The oven will
not operate
Soil is visible
on continuous-
cleaning oven
finish
(models
RB220PXY and
RBl POPXY)
POSSIBLE CAUSE
The unit is not wired into a live
circuit with proper voltage.
A household fuse has blown OI
a
circuit breaker has tripped.
The Oven Selector is not
turned to BAKE or BROIL.
The Oven Temperature Contm
Knob is not turned to a tern-
perature setting.
The MEALTIMERTM clock is
not set correctly.
The Stop or Start Time Knobs
for the MEALTIMER” clock
are not set at the correct
time of day.
You broil often.
Soil is on door.
Soil is caused by sugar and
starchy spills.
SOLUTION
Wire the unit into a live circuit with
proper voltage. (See Installation
Instructions.)
Replace household fuse or reset circuit
breaker.
Turn the Oven Selector to the desired
setting.
Turn the Oven Temperature Control
Knob to a temperature setting.
Set the MEALTIMER clock correctly.
(See “Using the MEALTIMERTM clocK
on page 14.)
If a delay start or stop is not desired,
the Stop and Start Time Knobs must
be turned to the correct time of day.
Turn knobs till they pop out.
The special finish is designed to
gradually reduce oven soil
during
normal baking or roasting. It is not
designed to keep your oven spotless,
only presentably clean. If you broil
often, you may see oven soil. Follow
hand-cleaning tips on page 19.
The door is cooler than the oven walls.
Soil will be more visible on the door
than other areas in the oven. See
hand-cleaning tips on page 19.
Sugar and starchy spills may leave
stains. See page 19 for hand-cleaning
tips.
Keep foil on oven bottom to
catch these sDills.
continued on next page 2: