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If you need service or assistance,
we suggest you follow these five steps:
1. Before calling for assistance...
Performance problems often result from little
things you can find and fix yourself without tools
of any kind.
If nothing operates:
l
Is the cooktop wired correctly to a live circuit
with the proper voltage? (See Installation
Instructions.)
l
Have you checked your home’s main fuses or
circuit breaker box?
If surface units will not operate:
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Have you checked your home’s main fuses or
circuit breaker box?
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Are surface units plugged In all the way?
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Do the control knobs turn?
If surface unit control knob or knobs will not
turn:
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Did you push in before trying to turn?
If cooking results aren’t what you expected:
Surtace Units
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Is the cooktop level?
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Are you using pans recommended on page
IO?
9 Are the pans the size called for in the recipe?
. Do the cooking utensils fit the surface unit
being used?
Grill
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Did you leave space between the food Items?
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Was the grill preheated forthe proper amount
of time?
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Was food partially frozen or very cold before
grilling? Cooking time will be longer
Solid Elements
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Did you use the HIGH setting for a short time,
then use a LOW setting to complete cooking?
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Are you using heavy metal pans?
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Are you using pans with flat bottoms?
If dark spots or rust appear on elements:
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Apply a thin coating of salt-free oil to the
COOL elements, then heat for 3-5 minutes. If
elements have dark spots, the treatment will
improve their appearance, but not eliminate
the spots.
If stainless steel trim rings are yellowing:
l Use
stainless steel cleaner or Cook Top Polish-
ing Creme (PN 814009) to remove yellowing.
If venting results aren’t what you expected:
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Is the exhaust fan turned on?
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Are the cooktop surface units and module
parts clean? They must be cleaned after
each use.
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Are the vent filters clean and in place? Re-
placement filters (Part No. 786220) can be or-
dered from Whirlpool Dealers or TECH-CARE”
Service Companies.
. Is the vent duct or outside opening blocked?
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Is there a draft in the room where the cooktop
is installed?
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Has the meat fat been well trimmed?
2. If you need assistance?..
Call Whirlpool COOL-LINE” service assist-
ance telephone number. Dial free from any-
where in the U.S.:
1-800-253-1301
and talk with one of our trained consultants. The
consultants can instruct you in how to obtain
satisfactory operation from your appliance or, if
service is necessary, recommend a qualified
service company in your area.
3.
If you need service?..
Whirlpool has a nationwide network of fran-
chised TECH-CARE” Service Companies. TECH-
CARE service technicians are trained to fulfill
the product warranty and provide after-war-
ranty service, anywhere in the United States. To
locate TECH-CARE service in your area, call out
COOL-LINE service assistance telephone
number (see Step 2) or look in your telephone
directory Yellow Pages under:
18