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35
Requesting Assistance or
Service
Before calling for assistance or service, please check “Troubleshooting” on pages 33-34. It
may save you the cost of a service call. If you still need help, follow the instructions below.
1. If you need assistance* …
Call Whirlpool Consumer Assistance
Center telephone number.
Dial toll-free from anywhere
in the U.S.A.:
1-800-253-1301
and talk with one of our trained
consultants. The consultant can instruct you
in how to obtain satisfactory operation from
your appliance or, if service is necessary,
recommend a qualified service company in
your area.
If you prefer, write to:
Whirlpool Brand Home Appliances
Consumer Assistance Center
c/o Correspondence Department
2000 North M-63
Benton Harbor, MI 49022-2692
Please include a daytime phone number in
your correspondence.
2. If you need service* …
Whirlpool has a nationwide network of
authorized Whirlpool
service
companies. Whirlpool service
technicians are trained to fulfill
the product warranty and
provide after-warranty service,
anywhere in the United States. To locate the
authorized Whirlpool service company in
your area, call our Consumer Assistance
Center telephone number (see Step 1) or
look in your telephone directory Yellow
Pages under:
•APPLIANCE-HOUSEHOLD- •WASHING MACHINES &
MAJOR, SERVICE & REPAIR DRYERS, SERVICE & REPAIR
-
See:
Whirlpool Appliances or -
See:
Whirlpool Appliances or
Authorized Whirlpool Service Authorized Whirlpool Service
(
Example:
XYZ Service Co.) (
Example:
XYZ Service Co.)
3. If you need FSP
®
replacement parts …
FSP is a registered trademark of Whirlpool
Corporation for quality parts. Look for this
symbol of quality whenever you need a
replacement part for your Whirlpool
®
appli-
ance. FSP replacement parts will fit right
and work right, because they are made to
the same exacting specifications used to
build every new Whirlpool appliance.
To locate FSP replacement parts in your
area, refer to Step 2 or call the Whirlpool
Consumer Assistance Center number
in Step 1.
4. If you are not satisfied with
how the problem was
solved …
• Contact the Major Appliance Consumer
Action Program (MACAP). MACAP is a
group of independent consumer experts
that voices consumer views at the highest
levels of the major appliance industry.
• Contact MACAP only when the dealer,
authorized servicer, and Whirlpool have
failed to resolve your problem.
Major Appliance Consumer Action Program
20 North Wacker Drive
Chicago, IL 60606