Filter
Top Products
If You Need Assistance
or Service
This section is designed to help you save the cost of a service call. Part 1 of this section
outlines possible problems, their causes, and actions you can take to solve each problem.
Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our
Consumer Assistance Center for help or calling for service, please provide a detailed
description of the problem, your appliance’s complete model and serial numbers, and the
purchase date. (See page 2.) This information will help us respond properly to your request.
1. Before calling for assistance . . .
Performance problems often result from little things you can find and fix without tools of any
kind. Please check the chart below for problems you can fix. It could save you the cost of a
service call.
PROBLEM
Nothing will
operate
POSSIBLE CAUSE
SOLUTION
The power cord is not plugged Plug the power cord into a live circuit
into a live circuit with proper with proper voltage. (See Installation
voltage. Instructions.)
Range is not properly con- Contact an authorized Whirlpool
netted to gas supply. service technician to reconnect range
to gas supply. (See Installation
Instructions.)
A household fuse has blown
or a circuit breaker has
tripped.
Replace household fuse or reset
circuit breaker.
Controls are not set correctly.
Reset controls, if needed.
The oven will
The Oven Temperature
Push in and turn the Oven Tempera-
not operate
Control is not turned to a
ture Control to a temperature setting.
temperature setting.
Burner fails
to light
The gas regulator valve is in
Move the regulator valve lever to the
the off position.
open position. (See Installation
Instructions.)
The power cord is not plugged Plug the power cord into a live circuit
into a live circuit with proper
with proper voltage. (See Installation
voltage.
Instructions.)
A household fuse has blown
Replace household fuse or reset
or a circuit breaker has
circuit breaker. In case of prolonged
tripped.
power failure, manually light burners.
(See page 8.)
Burner ports are clogged.
Clean with a straight pin.
(See page 20.)
Burner flames
Burner ports are clogged. Clean with a straight pin. (See page
are uneven
20.) If this fails, call an authorized
Whirlpool service technician for
service.
continued on next page 27