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If You Need Assistance
Or Service
This section is designed to help you save the cost of a service call. Part
1
of this section outlines
possible problems, their causes, and actions you can take to solve each problem. Parts 2 and 3 tell you
what to do if you still need assistance or service. When calling our Consumer Assistance Center for help
or calling for service, please provide a detailed description of the problem, your appliance’s complete
model and serial numbers and the purchase date. (See page 2.) This information will help us respond
properly to your request.
1. Before calling for assistance . . .
Performance problems often result from little things you can find and fix without tools of any kind. Please
check the chart below for problems you can fix. It-could save you the cost of a service call.-
PROBLEM
Nothing will
operate
POSSIBLE CAUSE
SOLUTION
The power cord is not plugged
Plug the power cord into a live circuit with
into a live circuit with proper
proper voltage. (See Installation Instructions.)
voltage.
Range is not properly connected
Contact an authorized WhirlpoolSM service
to gas supply.
technician to reconnect range to gas supply.
(See Installation Instructions.)
A household fuse has blown or a
Replace household fuse or reset circuit
circuit breaker has tripped.
breaker.
Controls are not set correctly.
Reset controls, if needed.
The flow of combustion andlor
Remove blockage to airflow to and around
ventilation air to the range is
range.
blocked.
The oven will
not operate
The Oven Temperature Control Push in and turn the Oven Temperature
is not turned to a temperature
Control to a temperature setting.
setting.
Burner fails to
light
Burner flames
are uneven
The power cord is not plugged
into a live circuit with proper
voltage.
A household fuse has blown or
a circuit breaker has tripped.
Burner ports are clogged.
Burner ports are clogged.
Plug the power cord into a live circuit with
proper voltage. (See Installation Instructions.)
Replace household fuse or reset circuit
breaker. In case of prolonged power failure,
manually light burners (see page 8).
Clean with a straight pin (see pages 17
and 22).
Clean with a straight pin (see pages 17 and
22). If this fails, call an authorized
WhirlpoolSM service technician for service.
Burner flames
lift off ports, are
yellow, or are
noisy when
turned off
Contact an authorized WhirlpoolSM service
technician to check air/gas mixture.
Burner makes
popping noise
when on
Burner is wet from washing.
Let dry.
Control knob(s)
You are not pushing in before
will not turn
Push control knob(s) in before turning to a
turning.
setting.
continued on next page
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