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Before calling for service, review this list. It may save you both time and expense.
This list includes common occurrences that are not the result of defective
workmanship or materials in this appliance.
Avoid Service Checklist
OCCURRENCE
Refrigerator control is off. Set refrigerator control. See Setting the Controls.
Refrigerator is in defrost cycle. This is normal for a fully automatic defrosting refrigerator. The defrost
cycle occurs periodically, lasting about 20 minutes.
Plug at wall outlet is disconnected. Make sure plug is tightly pushed into outlet.
House fuse has blown or circuit breaker has tripped. Check and/or replace fuse with a 15 amp time-delay
fuse. Reset circuit breaker.
Power outage. Check house lights. Call local electric company.
Room or outside weather is hot. It is normal for the refrigerator to work longer under these conditions.
Refrigerator has recently been disconnected for a period of time. It takes about 8-12 hours for the
refrigerator to cool down completely.
Automatic ice maker is operating (some models). Operation of the ice maker causes the refrigerator to
run slightly more.
Doors are opened too frequently or too long. Warm air entering the refrigerator causes it to run more.
Open the doors less often.
Refrigerator or freezer door may be slightly open. Make sure refrigerator is level. Keep food and
containers from blocking door. See Occurrence section OPENING/CLOSING OF DOORS/DRAWERS.
Refrigerator control is set too cold. Set the refrigerator control to a warmer setting until the refrigerator
temperature is satisfactory. Allow 24 hours for the temperature to stabilize. Then, if the freezer
temperature is not right, set the freezer control to a colder setting.
Refrigerator or freezer gasket is dirty, worn, cracked, or poorly fitted. Clean or change gasket. Leaks
in door seal will cause refrigerator to run longer in order to maintain desired temperatures.
Thermostat is keeping the refrigerator at a constant temperature. This is normal. Refrigerator goes on
and off to keep temperature constant.
Freezer control is set too cold. Set the freezer control to a warmer setting until the freezer temperature
is satisfactory. Allow 24 hours for the temperature to stabilize.
Refrigerator control is set too cold. Set the refrigerator control to a warmer setting. Allow 24 hours for
temperatures to stabilize. Then, if the freezer temperature is not right, set the freezer control to a colder
setting.
Refrigerator control is set too cold. See above solution.
Meat should be stored at a temperature just below the freezing point of water (32°F, 0°C) for maximum
fresh storage time. It is normal for ice crystals to form due to the moisture content of meat.
Chilled Air Control set too cold. Adjust the Chilled Air Control to a lower setting.
Doors are opened too frequently or too long. Warm air enters the refrigerator whenever the door is
opened. Open the door less often.
Door is open slightly. See Occurrence section
OPENING/CLOSING OF DOORS/DRAWERS.
Condenser is dirty. Clean condenser. See "Outside" in Care and Cleaning.
Refrigerator runs too much or too
long.
Refrigerator compressor goes on and
off frequently.
Temperature in the freezer is too cold
and the refrigerator temperature is
satisfactory.
Temperature in the refrigerator is too
cold and the freezer temperature is
satisfactory.
Food stored in drawers freezes.
Food stored in Meat Keeper (some
models) freezes.
Temperature in the freezer or
refrigerator is too warm.
TEMPERATURES ARE TOO COLD
SOLUTION
TEMPERATURES ARE TOO WARM
RUNNING OF REFRIGERATOR
Refrigerator compressor does not run.