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Troubleshooting
20
www.zephyronline.com
TROUBLESHOOTING PROCEDURES FOR GENOVA
Issue Cause What to do
After installation,
the unit doesn’t
work.
1. The power source is not turned ON. 1. Make sure the circuit breaker and the unit’s
power is ON.
2. The power line and the cable locking connector
is not connecting properly.
2. Check the power connection with the unit is
connected properly.
3. The switch board and control board wirings are
disconnected.
3. Make sure the wirings between the switch
board and control board are connected
properly.
4. The wires on control board are loose. 4. Make sure the wires on the control board are
connected properly.
5. The switch board or control board is defective. 5. Change the switch board or control board.
Light works,
but motor is not
turning.
1. The blower is defective, possible seized. 1. Change the blower.
2. The thermally protected system detects if the
motor is too hot to operate and shuts the motor
down.
2. The motor will function properly after the
thermally protected system cool down.
3. Damaged capacitor. 3. Change the capacitor.
4. The blower wire is not connected. 4. Make sure the blower wire is plugged into the
molex connector.
The unit is
vibrating.
1. The blower is not secure in place. 1. Tighten the blower screws in place.
2. Damaged blower wheel. 2. Change the blower.
3. The hood is not secured in place. 3. Check the installation of the hood.
The motor is
working, but the
lights are not.
1. Defective halogen bulb. 1. Change the halogen bulb.
2. The light bulb is loose. 2. Tighten the light bulb.
3. The wires on the control board are loose. 3. Make sure the wires on control board are
connected properly.
The hood is
not venting out
properly.
1. The hood might be hanging too high from the
cook top.
1. Adjust the distance between the cook top and
the bottom of the hood within 24” and 32”
range.
2. Wind from opened windows or opened doors in
the surrounding area is affecting the ventilation
of the hood.
2. Close all the windows and doors to eliminate
the outside wind fl ow.
3. Blockage in the duct opening or duct work. 3. Remove all the blocking from the duct work or
duct opening.
4. The direction of duct opening is against the wind. 4. Adjust the duct opening direction.
5. Using the wrong size of ducting. 5. Change the ducting to correct size.
Metal fi lter is
vibrating.
1. Mesh fi lter is loose. 1. Change the mesh fi lter.
2. Handle spring clip does not work properly 2. Adjust the handle until the spring clip works
RF Remote
control does not
work
1. Battery is dead 1. Replace battery with type A23 12v
2. Poor communication with the hood 2. Remote control must be within 15 ft of hood
3. RF remote lost communication with hood 3. Reset hood and remote by switching power
off at the circuit breaker for 5 minutes. Place
remote on counter top near hood and switch
the circuit breaker back on.