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(800) 525-BR111(2711)
•
Fax (800) 577-2711
•
www.br111.com
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8/30/04
Limited Residential Warranty
All factory applied UV cured aluminum oxide surfaces on Casanova Engineered prefinished floors are warranted by BR-111
™
not to wear through or separate from flooring for 24 years from the date of purchase. Flooring must be used under normal
residential traffic conditions, and care and maintenance instructions, provided by BR-111
™
, must be followed for warranty to be
valid. Warranty provisions extend to the original purchaser only.
In addition, BR-111
™
warrants Casanova Engineered prefinished hardwood flooring against manufacturing defects caused by
improper milling, grading, and coating. Damages caused by improper transportation, storage, and installation are not
covered. BR-111
™
is liable only for the defective flooring that exceeds 5% of the original hardwood flooring purchase order,
and will only repair or replace such defective material, excluding the cost of transportation, storage, and installation.
Warranty Exclusions
The following is not covered under this warranty agreement:
•
Indentations, scratches or damage caused by negligence, water, sand, and abuse.
•
Natural occurring changes in color from exposure to light.
•
Failure to provide proper environmental conditions, including but not limited to maintaining
proper humidity levels.
•
Failure to follow manufacturer's installation instructions, including but not limited to failure to use
approved adhesives, moisture barriers, surface checking resulting from low relative humidity and/or
mildew, discoloration, or cupping resulting from extreme sub-floor moisture.
•
Poor installation workmanship.
•
Improper care and maintenance.
Milling Defects
Occasional defects in flooring from mis-milling or handling damage do occur. While all Casanova Engineered
flooring is supplied in a clear grade, similar to NOFMA’s guidelines for oak flooring, standard trade practice allows
for up to 5% of the square footage to contain wood below grade and/or with milling defects. Order 5% to 7%
more material than needed, allowing for waste from crosscutting and fitting pieces on-site, as well as crosscutting
out defects.
During installation, occasional knots and defects will be encountered including machining snipes, wanes, splits,
and areas on the face that will not clean up. Simply crosscut out the defects and use the remaining sections to
start or finish a row. If your installer discovers a reoccurring problem, or determines the waste to be excessive,
stop immediately and call the service department at
B R - 111
™
,
toll free 800-525-2711 to review the problem before
proceeding.
B R - 111
™
will, at its option, either send replacement flooring, credit you for that portion of flooring
which fails to make grade, or refund the cost of the flooring in full. DO NOT install defective flooring. You will be
the final judge of acceptable quality. Flooring that has been installed is deemed to be acceptable.
B R - 111
™
shall not be responsible for costs associated with installing, finishing, and/or replacing of flooring installed
with obvious defects.
Casanova
Engineered
