Chapter 4 Summary of System Software Features
Cisco CallManager
4-16
Cisco ICS 7750 System Description
78-10360-02
System administration Use a web-based interface to the configuration database that permits
remote device and system configuration.
Provides access to HTML-based online help for users and
administrators.
System administration tools The Bulk Administration Tool (BAT) automates adding, updating,
or deleting phones, users, and devices on the Cisco CallManager
database.
The Administrative Reporting Tool (ART) generates the following
reports that provide information about voice quality and gateway
performance.
• Quality of service
• Traffic details
• User call details
• Billing details
• Gateway details
• Call Detail Records
Cisco CallManager
Serviceability
Provides the following services for troubleshooting problems:
Alarms—Saves Cisco CallManager services alarms and events for
troubleshooting and provides alarm message definitions.
Trace—Saves Cisco CallManager services trace information to log
files for troubleshooting. Administrators can configure, collect, and
analyze trace information.
Admin Serviceability Tool—Monitors real-time behavior of the
components in a Cisco CallManager cluster.
Control Center—Views status of Cisco CallManager services.
Administrators use Control Center to start and stop services.
Table 4-5 Key Features of Cisco CallManager (continued)
Feature Description
