Swatch book color matching............................................................................................100
7 Maintenance
Managing the print cartridge..................................................................................................102
HP print cartridges...........................................................................................................102
Non-HP print cartridges...................................................................................................102
Print cartridge authentication...........................................................................................102
HP fraud hotline...............................................................................................................102
Print cartridge storage.....................................................................................................102
Print cartridge life expectancy.........................................................................................103
Checking the print cartridge life.......................................................................................103
Changing print cartridges.......................................................................................................104
To change the print cartridge..........................................................................................105
Replacing supplies.................................................................................................................108
Locating supplies.............................................................................................................108
Supply replacement guidelines.......................................................................................108
Making room around the printer for replacing supplies...................................................109
Approximate replacement intervals for supplies.............................................................109
Configuring e-mail alerts........................................................................................................110
Periodic cleaning....................................................................................................................111
When to clean the OHT sensor.......................................................................................111
To clean the OHT sensor................................................................................................111
8 Problemsolving
Basic troubleshooting checklist..............................................................................................114
Factors affecting printer performance.............................................................................114
Control panel message types................................................................................................115
Status messages.............................................................................................................115
Warning messages..........................................................................................................115
Error messages...............................................................................................................115
Critical error messages....................................................................................................115
Control panel messages........................................................................................................116
Paper jams.............................................................................................................................140
Paper jam recovery.........................................................................................................140
Common causes of paper jams.............................................................................................142
Clearing paper jams...............................................................................................................144
Jam in Tray 1 or Tray 2...................................................................................................144
Jam in Tray 3 or Tray 4...................................................................................................148
Jams in the top cover......................................................................................................153
Jam in paper input path or paper path............................................................................158
Jam in duplex path..........................................................................................................161
Paper handling problems.......................................................................................................164
Printer response problems.....................................................................................................171
Printer control panel problems...............................................................................................175
Color printing problems..........................................................................................................176
Incorrect printer output...........................................................................................................178
Guidelines for printing with different fonts.......................................................................179
Software application problems...............................................................................................180
Print quality troubleshooting...................................................................................................181
Print quality problems associated with paper..................................................................181
Overhead transparency defects......................................................................................181
Print quality problems associated with the environment.................................................182
Print quality problems associated with jams...................................................................182
Print quality problems associated with maintenance......................................................182
Print quality troubleshooting pages.................................................................................182
vi ENWW
