2-46 Service Manual
201 .02 Page did not reach exit
sensor. Fuser page
count between 0 and
99,999.
• Page jammed on fuser input guide.
• Page did not enter or exit fuser nip
cleanly.
• Exit sensor not functioning correctly.
• Check fuser entry guide for
toner build up.
• Check the fuser for wear or
contamination. If a problem
is found, replace the fuser
assembly. See “Fuser
assembly removal” on
page 4-26.
• If no problem with wear or
contamination is found, go
to “Fuser exit sensor
service check” on
page 2-92
201 .04 Expected wide page not
detected by narrow
media sensor, possible
accordion jam. Fuser
page count between 0
and 99,999.
• Page did not enter or exit fuser nip
cleanly.
• Narrow media sensor not functioning
correctly.
• Actual page is narrow when wide
page was expected.
• If label media, ensure front
edge meets 1/16 inch
requirement.
• Check the fuser for wear or
contamination. If found,
replace the fuser assembly.
See “Fuser assembly
removal” on page 4-26.
• If media is narrow, then turn
off first sheet detection
(engine settings 3 = 16). In
Diagnostics mode, select
PRINTER SETUP and
Engine Setting 3.
• The fuser narrow media
sensor may not be
operating properly. Go to
“Fuser narrow media
sensor service check” on
page 2-93.
201 .10 Page did not reach exit
sensor. Fuser page
count between 100,000
and 199,999.
• Page jammed on fuser input guide.
• Page did not enter or exit fuser nip
cleanly.
• Exit sensor not functioning correctly.
• Check fuser entry guide for
toner build up.
• Check fuser for wear or
contamination. If a problem
is found, replace the fuser
assembly. See “Fuser
assembly removal” on
page 4-26.
• The fuser exit sensor may
not be functioning properly.
Go to “Fuser exit sensor
service check” on
page 2-92.
201 .11 Main drive motor
identification failed.
Fuser page count
between 100,000 and
199,999.
Main drive motor not working. • Check motor to system
board connections.
• Replace the main drive
motor. “Main drive
assembly removal” on
page 4-57
.
User attendance messages—paper jams and paper handling errors (2xx.xx)
Error
code
Sub
codes
Description Possible causes Action
