Diagnostic information 2-57
202 .20 Paper jam around fuser
exit or redrive area.
Fuser page count
between 200,000 and
299,999.
Paper may be jammed in fuser exit or
redrive area.
• Make sure the redrive door
is complete closed.
• Check the fuser for any
signs of wear or
contamination. If any are
found, replace the fuser
assembly. See “Fuser
assembly removal” on
page 4-26.
• Turn media over to reduce
+W curl.
• Check upper redrive
diverter and diverter spring
for any signs of damage, a
loose spring, or binding
parts. Repair the redrive as
necessary.
• Check any installed output
options(s) that may be
installed for correct
installation and alignment.
• The fuser exit sensor may
not be functioning properly.
Go to “Fuser exit sensor
service check” on
page 2-92.
202 .21 Page did not cleanly exit
fuser or redrive area.
Fuser page count
between 200,000 and
299,999.
Page may be jammed in fuser exit or
redrive area.
• Make sure the redrive door
is complete closed.
• Check the fuser for any
signs of wear or
contamination. If any are
found, replace the fuser
assembly. See “Fuser
assembly removal” on
page 4-26.
• Turn media over to reduce
+W curl.
• Check upper redrive
diverter and diverter spring
for any signs of damage, a
loose spring, or binding
parts. Repair the redrive as
necessary.
• Check any installed output
options(s) that may be
installed for correct
installation and alignment.
• The fuser exit sensor may
not be functioning properly.
Go to “Fuser exit sensor
service check” on
page 2-92.
User attendance messages—paper jams and paper handling errors (2xx.xx)
Error
code
Sub
codes
Description Possible causes Action
