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English 11
Service
Before Calling for Service • Make sure that the gas shut off valve is in the ON position and the gas supply
to the house is not shut off.
• Make sure the burner caps are properly positioned and the burner ports are
not clogged. Clear ports with a wire or straightened paper clip if clogged.
• Make sure the igniters are clean and dry.
• Make sure that there is no draft in the room.
• Check the power supply. It should be properly grounded with the correct
polarity. Make sure the unit is plugged in and the circuit breaker is not tripped.
• When the electrical power connection has been activated at the first power up
or reconnected after an outage, the igniters may spark once or twice even
though all burner knobs are in the off position.
Data Plate For handy reference, the serial tag information has been affixed to the back cover.
For Authorized Service or
Parts
For authorized service or parts information, call the number or write to the address
listed inside the back cover.
We want you to remain a satisfied customer. If a problem comes up that cannot
be resolved to your satisfaction please let us know. Whether you write or call,
please provide us with the Model Number, Serial Number and Date of Original
Purchase or Installation.
Warranty
What Is Covered -
Full One Year Warranty
For one year from the date of installation or date of occupancy for a new, previ-
ously unoccupied dwelling, any part which fails in normal home use will be
repaired or replaced free of charge. Save your dated receipt or other evidence of
the installation/occupancy date. Bosch will pay for all repair labor and replace-
ment parts found to be defective due to materials and workmanship. Service must
be provided by a Factory Authorized Service Agency during normal working
hours. For a Service Agency nearest you, please phone 800/944-2904.
What Is Not Covered 1. Service by an unauthorized agency. Damage or repairs due to service by an
unauthorized agency or the use of unauthorized parts.
Grates / Porcelain
Enamel on Cast Iron
• Nonabrasive cleaners: Hot water and
detergent, Fantastic, Formula 409. Rinse
and dry immediately.
• Mild abrasive cleaners: Bon Ami® and
Soft Scrub®.
• Abrasive cleaners for stubborn stains:
soap-filled steel wool pad.
• The grates are heavy; use care when lift-
ing. Place on a protected surface.
• Blisters/ crazing/ chips are common due
to the extreme temperatures on grate fin-
gers and rapid temperature changes.
• Acidic and sugar-laden spills deteriorate
the enamel. Remove soil immediately.
• Abrasive cleaners, used too vigorously or
too often can eventually mar the enamel.
Igniters / Ceramic • Carefully wipe with cotton swab wet with
water, ammonia or Formula 409®
• Gently scrape soil off with a toothpick.
• Avoid excess water on the igniter. A damp
igniter will prevent burner from lighting.
• Remove any remaining lint after cleaning.
Table 4: Cooktop Cleaning Chart
Cooktop Part / Material Suggested Cleaners Important Reminders