Filter
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TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES WHAT TO DO
Machine does not
heat up.
STEAM/HOT WATER
light flashes when the
machine is turned
On.
• STEAM/HOT WATER dial
is not in the STANDBY
position.
Turn the STEAM/
HOT WATER dial to
the STANDBY position.
Machine will commence
heating.
Water does not flow
from the group head.
No hot water.
• Machine has not reached
operating temperature.
Allow time for the machine
to reach operating
temperature. The POWER
button light will stop
flashing and all button lights
on the control panel will
illuminate when ready.
• Water tank is empty. Fill tank.
• Water tank is not fully
inserted and locked into
position.
Push water tank down
completely to lock into
place.
• Machine needs to be
decalcified.
Refer to “Decalcifying”,
page 26.
• Coffee is ground too finely
and/or too much coffee in
filter basket and/or over
tamping.
See below, “Espresso only
drips from the portafilter
spouts.”
Espresso only drips
from the portafilter
spouts.
• Coffee is ground too finely. Use slightly coarser grind.
• Too much coffee in the filter
basket.
After tamping, trim the
coffee dose using the Razor™
dose trimming tool.
• Coffee tamped too firmly. Tamp between 30-40lbs or
15-20kg of pressure.
• Water tank is empty. Fill tank.
• Water tank is not fully
inserted and locked into
position.
Push water tank down
completely to lock into
place.
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES WHAT TO DO
• The filter basket may be
blocked.
Use the pin on the end of
the provided cleaning tool
to unblock the hole(s). If
the hole(s) remain blocked,
dissolve a cleaning tablet
in hot water and soak filter
basket and portafilter in
solution for approx. 20
minutes. Rinse thoroughly.
• Machine needs to be
decalcified.
Refer to “Decalcifying”,
page 26.
Espresso runs out too
quickly.
• Coffee is ground too
coarsely.
Use slightly finer grind.
• Not enough coffee in the
filter basket.
Increase dose of coffee.
Tamp then use the Razor™
dose trimming tool to trim
off excess coffee.
• Coffee tamped too lightly. Tamp between 30-40lbs or
15-20kg of pressure.
Drip tray fills too
quickly.
• Immediately after the
espresso, hot water and
steam functions, the
machine will purge water
into the drip tray. This
ensures the thermocoil is
at the optimal temperature.
No action required as this is
the normal operation of the
machine.