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TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES WHAT TO DO
Espresso runs out
around the edge of
the portafilter.
• Portafilter not inserted
in the group head correctly.
Ensure portafilter is
completely inserted and
rotated until resistance is
felt.
• There are coffee
grounds around the
filter basket rim.
Clean excess coffee from
the rim of the filter basket
to ensure a proper seal in
group head.
• Too much coffee in
the filter basket.
After tamping, trim the
coffee dose using the Razor™
dose trimming tool.
• The silicone seal
surrounding the
shower screen needs
to be replaced to
ensure the portafiler is
properly secured into
the group head.
Refer to “Using the Allen
Key”, page 28.
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES WHAT TO DO
No crema.
• Coffee tamped too
lightly.
Tamp between 30-40lbs or
15-20kg of pressure.
• Coffee is ground too
coarsely.
Use slightly finer grind.
• Coffee beans or
pre-ground coffee
are stale.
If grinding fresh whole coffee
beans, use freshly roasted
coffee beans with a ‘Roasted
On’ date and consume between
5–20 days after that date.
If using pre-ground coffee, use
within a week of grinding.
• The filter basket may
be blocked.
Use the pin on the end of
the provided cleaning tool
to unblock the hole(s). If
the hole(s) remain blocked,
dissolve a cleaning tablet in
hot water and soak filter basket
and portafilter in solution for
approx. 20 minutes. Rinse
thoroughly.
• Single Wall filter baskets
are being used with
pre-ground coffee.
Ensure you use Dual Wall filter
baskets with pre-ground coffee.