Filter
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PAge heAder..... PAge heAder.....
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES WHAT TO DO
Machine does not
heat up.
STEAM/HOT WATER
light flashes when the
machine is turned on.
STEAM/HOT WATER dial
is not in the STANDBY
position.
Turn the STEAM/HOT
WATER dial to the STANDBY
position. Machine will
commence heating.
Water does not flow
from the group head.
No hot water.
Machine has not reached
operating temperature.
Allow time for the machine to
reach operating temperature.
The POWER button light will
stop flashing and all button
lights on the control panel will
illuminate when ready.
Water tank is empty. Fill tank.
Water tank is not fully
inserted and locked into
position.
Push water tank down
completely to lock into place.
Machine needs to be
decalcified.
Refer to ‘Decalcifying’, page 28.
Coffee is ground too finely
and/or too much coffee in
filter basket and/or over
tamping and/or filter basket
is blocked.
See below, ‘Espresso only drips
from the portafilter spouts or
not at all’.
Espresso only drips
from the portafilter
spouts or not at all.
Coffee is ground too finely. Use slightly coarser grind.
Refer to ‘Setting the Grind Size’,
page 13 and ‘Over Extraction’,
page 25.
Too much coffee in the filter
basket.
Lower dose of coffee. Refer to
‘Setting the Grind Amount’,
page 13 and ‘Over Extraction’,
page 25. After tamping, trim
the coffee dose using the
Razor™ dose trimming tool.
Coffee tamped too firmly. Tamp between 30–40lbs or
15–20kg of pressure.
Water tank is empty. Fill tank.
Water tank is not fully
inserted and locked into
position.
Push water tank down
completely to lock into place.
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES WHAT TO DO
The filter basket may be
blocked.
Use the pin on the end of
the provided cleaning tool
to unblock the hole(s). If
the hole(s) remain blocked,
dissolve a cleaning tablet in
hot water and soak filter basket
and portafilter in solution for
approx. 20 minutes. Rinse
thoroughly.
Machine needs to be
decalcified.
Refer to ‘Decalcifying’, page 28.
Espresso runs out too
quickly.
Coffee is ground too
coarsely.
Use slightly finer grind. Refer to
‘Setting the Grind Size’, page 13
and ‘Under Extraction’, page 25.
Not enough coffee in the
filter basket.
Increase dose of coffee. Refer
to ‘Setting the Grind Amount’,
page 13 and ‘Under Extraction’,
page 25. Tamp then use the
Razor™ dose trimming tool to
trim off excess coffee.
Coffee tamped too lightly. Tamp between 30–40lbs or
15–20kg of pressure.
Espresso runs out
around the edge of
the portafilter.
Portafilter not inserted
in the group head correctly.
Ensure portafilter is completely
inserted and rotated until
resistance is felt.
There are coffee
grounds around the
filter basket rim.
Clean excess coffee from the
rim of the filter basket to ensure
a proper seal in group head.
Too much coffee in
the filter basket.
Lower dose of coffee. Refer to
‘Setting the Grind Amount’,
page 13. After tamping, trim the
coffee dose using the Razor™
dose trimming tool.
The silicone seal
surrounding the
shower screen needs
to be replaced to
ensure the portafiler is
properly secured into
the group head.
Refer to ‘Using the Allen Key’,
page 32.