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TROUBLESHOOTING TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES WHAT TO DO
The machine is ‘On’ but
ceases to operate
Turn machine Off. Wait
for 60 minutes and turn
machine back On.
If problem persists, call
Breville Customer Service
AUS - 1300 139 798 and
NZ - 0800 273 845.
Steam pouring out of
group head
Turn machine Off. Wait
for 60 minutes and turn
machine back On.
If problem persists, call
Breville Customer Service
AUS - 1300 139 798 and
NZ - 0800 273 845.
Espresso only drips from
the portafilter spouts,
restricted flow
• Coffee is ground
too finely.
Use slightly coarser grind.
• Too much coffee in the
filter basket.
Lower dose of coffee.
• Coffee tamped too
firmly.
Tamp between 15-20kgs
of pressure.
• The Dual Wall filter
basket may be blocked.
Use the fine pin on the
cleaning tool to clear the
outlet hole on the under
side of the filter basket.
Espresso runs out
too quickly
• The coffee is ground
too coarse.
Use slightly finer grind.
• Not enough coffee in
the filter basket.
Increase dose of coffee.
• Coffee not tamped
firmly enough.
Tamp between 15-20kgs
of pressure.
PROBLEM POSSIBLE CAUSES WHAT TO DO
Coffee not hot enough • Cups not preheated. Rinse cups under hot water
outlet and place on cup
warming tray.
• Milk not hot enough
(if making a cappuccino
or latte etc).
Heat milk until base of
the jug becomes hot
to touch.
No crema • Coffee beans are stale. Buy freshly roasted coffee
with a “roasted on” date.
• Using Single Wall
Filter Baskets with
pre-ground coffee.
Ensure you use Dual Wall
Filter Baskets with
pre-ground coffee.
Espresso runs out
around the edge of the
filter holder
•
Portafilter not inserted in
the group head correctly
Ensure portafilter is
inserted and rotated until
resistance is felt.
• There are coffee
grounds around the
filter basket rim.
Clean excess coffee from
the rim of the filter basket
to ensure a proper seal in
group head.
• Too much coffee in the
filter baske.t
Ensure upper edge of the
metal cap on the tamper
is level with the rim of the
filter basket after tamping.
Unable to set auto
start time
• Clock not set. Set clock.