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TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE WHAT TO DO
No steam is
generated
• Machine is not turned on Ensure the machine is plugged
in and the Power On/Off button
is ‘On’.
• Water tank is empty or
not securely in place
Fill water tank. Slide it carefully
back into position, ensuring it
aligns flush with the sides of
the machine.
• Selector Control not in
‘Steam’ position
Press the Steam button then turn the
Selector Control to the left 'Steam'
position.
• Steam wand is blocked Refer to 'Cleaning the Steam
Wand & Froth Enhancer', page 21.
Water leaking
• Auto purge feature. Water
is automatically released
into the drip tray after
the steam and hot water
functions to ensure the
thermoblock is at the
optimal temperature for
extracting espresso.
Ensure the drip tray is firmly
pushed in place after extracting
an espresso or using the steam
and hot water functions. Empty
the drip tray regularly.
• Water tank is not
securely in place
Slide it carefully back into position,
ensuring it aligns flush with the
sides of the machine.
• Droplets of condensed
water are dripping from
the steam wand. This is
normal.
Position the steam wand tip over
the drip tray after use.
Drip tray fills too
quickly
• Auto purge feature. Water
is automatically released
into the drip tray after
the steam and hot water
functions to ensure the
thermoblock is at the
optimal temperature for
extracting espresso.
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