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Table 6-1 Trouble Shooting Guide (Continued)
PROBLEM POSSIBLE CAUSE REMEDY/REFERENCE
Descale cap is missing. Install the descale cap. The descale port
must be closed tightly for the steamer to
operate properly. If missing see note #8.
Descale cap is loose. Tighten the descale cap. The descale port
must be closed tightly for the steamer to
operate properly.
Water comes out of the
descale port.
Descale cap and/or gasket is
damaged.
See note #8.
TROUBLESHOOTING NOTES
1. If problem is inside the steamer, call an authorized service representative. Cleveland Range, Inc.
will not pay for warranty repairs by unauthorized repair centers.
2. Proper installation of the SteamCraft steamer is the responsibility of the owner or installer. Refer
to Cleveland Range, Inc. warranty.
3. Repairs to external plumbing should be done by a Licensed Plumber.
4. A Licensed Electrician should do repairs to external wiring.
5. For more information on products and services, contact your nearest Authorized Sales
Representative. Call factory for a preventative maintenance program, descaling kits, descaling
information, and water treatment systems: USA: (800) 338-2204, Canada: (800) 427-6668.
6. To evaluate whether a convection steamer is producing normal cooking performance, conduct
the Egg Test as follows (Note: This test is not valid for SteamCubs or pressure steamers). A
properly operating steamer will produce cooked eggs as follows.
Turn on the steamer so that steam is being produced. After steam has begun to enter the
compartment, preheat the compartment by turning the timer on for ten minutes.
After the compartment is preheated:
• Place two fresh eggs in a perforated pan.
• Place pan in the center rack of the cooking compartment.
• Set timer for 10 minutes and turn on.
• After five minutes, open door and remove one of the eggs.
• Close the door right away and allow second egg to cook.
• Crack open first egg and it should be soft boiled.
• After timer goes off, open door, remove egg and crack open. It should be hard-boiled.
7. Whenever opening the door to the steamer, follow the safety guidelines contained in the
following Warning:
8. Replacement descale caps and gaskets can be ordered from a Cleveland Range authorized
maintenance and repair center.
WARNING
When checking inside the steamer always open the door slowly
and stand to the side and back away from the steamer. Water
leaking from the door gasket can be a sign of a blocked drain. If
the drain is blocked, hot water can accumulate inside the
compartment and spill out when the door is opened.