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TROUBLESHOOTING
PROBLEM: SOLUTION:
Brewer does not have
power.
Plug brewer into an independent outlet.
Make sure the brewer is securely plugged in.
Plug into a different outlet.
Reset your home’s circuit breaker.
Confirm the power has been turned on and the brew and
hot water indicators are flashing.
Brewer will not brew.
Turn off and unplug the brewer for 30 seconds or more.
When you plug the brewer back in, be sure to turn the
power back on.
If the Add Water indicator is illuminated, check to make sure
the water reservoir is properly filled. If not add desired
amount of water (6 to 10 ounces).
Make sure water has fully drained from the water reservoir
into the brewer by lifting the brewing head.
Make sure the water filter compartment cover is securely in
place by turning clockwise to close tightly.
The exit needle may be clogged (see page 14).
If the Add Water indicator is illuminated even after adding 6
to 10 ounces of water to the water reservoir and water has
fully drained into the brewer, contact Customer Service at
1-800-726-0190.
Chlorine or mineral
taste in coffee.
Consider using bottled water, filtered water or the Cuisinart
Charcoal Water Filer.
Doesn’t brew a full cup.
Water may not have fully drained from the water reservoir
into the brewer. Check to see if there is water remaining in
the reservoir. If there is, lift the brewing head to drain water
into the brewer.
Turn off and unplug the brewer for 30 seconds or more.
When you plug the brewer back in, be sure to turn the
power back on.
The exit needle may be clogged (see page 14).
Clean the K-Cup
®
holder brewing chamber (refer to
“Cleaning & Maintenance” page 13).
De-scale the brewer (refer to page 14).
If you have repeated the de-scaling procedure two times
and it is still brewing only a partial cup, contact Customer
Service at 1-800-726-0190.
Coffee is too weak or
watery.
Consider brewing a smaller cup size or try an Extra Bold
K-Cup
®
. It has 30% more ground coffee in each portion
pack.