Filter
Top Products
12
13
F.A.Q.’s
The following are frequently asked questions
(F.A.Q.) about the DKEC.
NOTE:
More F.A.Q.’s are available in the DKEC Help.
General Questions
Q: Is the DKEC a computer?
A: No. While the product has many powerful
features, it was not designed to be a
computer. It does not have a hard drive
and it will not play or read CD-ROMs
designed for PCs. The current version of
the product does not support file transfer,
file sharing, print sharing, and other LAN/
WAN functions. Updates to enable this
functionality may be available in the future.
Q: What operating system does the DKEC
use?
A: The DKEC uses the Microsoft® Windows®
CE.NET operating system.
Q: How much memory is in the DKEC?
A: The FlipScreen has 128 MB of SDRAM.
Q: Can I add more memory to the DKEC?
A: No, you cannot add more memory to your
DKEC. However, the amount of RAM
currently installed in the DKEC is more
than adequate to handle all of its functions.
Q: Can you print from the DKEC?
A: Printing is currently available with a variety
of printers.
Q: Do the remote and keyboard use
infrared (IR) or radio frequency (RF) to
communicate with the DKEC?
A: Infrared.
Q: Can I hook up external speakers to the
screen?
A: Yes. In addition to the two speakers that
come standard with the unit, it comes
equipped with audio connections on the
back panel for additional speakers. These
additional speakers would need to have
their own dedicated amplifiers.
Service and Cleaning Questions
Q: Are the remote and keyboard covered
by the warranty?
A: Yes.
Q: What happens if I accidentally spill
water or food on the keyboard and/or
remote?
A: Both items are water resistant. They can
be washed with a mild detergent and water
and then rinsed under the kitchen faucet.
Q: How do I clean the touch screen display
of my DKEC?
A: Any household cleaner that does not
contain vinegar is appropriate. Do not
spray the cleaner directly on the screen.
Spray the cleaner on a nonabrasive cloth
and rub the surface of the display to clean
it.
Television Questions
Q: Does the DKEC support picture in
picture?
A: No, because picture in picture does not
present well on a small screen.
Q: Does the DKEC support video out?
A: No, the product is strictly video in and can
act as a video monitor.
Internet Questions
Q: What are the requirements for which
Broadband carriers I can use?
A: At this time, any Broadband service
provider’s technology should work with the
DKEC. No additional software needs to be
installed onto the DKEC.
Q: What are the requirements for which
Dial-Up ISPs I can use?
A: As of the publishing of this document,
the DKEC cannot support downloaded
ISP software, such as that provided by
AOL®. However, you can still access your
Email at the AOL Anywhere® or MSN
Hotmail® sites. All other major ISPs, such
as Earthlink™, will work with the DKEC.
More information about Web-Based Email
is available in the DKEC Help.
Q: What does it mean when the same Web
site viewed on my DKEC looks slightly
different from how it looks on my PC?
A: If this occurs, it will occur very rarely. It is
a result of very minor differences between
your DKEC browser and the browser on
your PC. The DKEC browser is built on
Microsoft Internet Explorer 5.5.
Q: Can I use Internet Connection Sharing
(ICS) to connect my DKEC through
my existing PC running the Windows
operating system?
A: If your existing PC is running Windows 98
Second Edition, Windows 2000, Windows
Millennium Edition (Me), or Windows XP
with Internet Connection Sharing installed,
your DKEC, as well as other computers
on your LAN, can then gain access to the
Internet through the connection on the
computer that has Internet Connection
Sharing installed. For more information
about ICS, visit http://www.microsoft.com
DVD and CD Questions
Q: Why don’t some DVD buttons on the
remote and keyboard work with all
DVDs?
A: Not all DVDs are published with all of
the features that the DKEC is capable
of supporting. In some cases, DVD
manufacturers have certain features
available only at specific times. In addition,
certain content will not respond to all
commands. For example, the Stop button
will not affect the “FBI Warning” screen.
FM Radio Questions
Q: Why does the product have FM only
(and not AM as well)?
A: Based on our research, the vast majority
of our customer demographic listens
exclusively to FM radio.
Q: How many radio channels can I store
with the product?
A: The product will store as many as 21
channels.
Q: Can I install my own FM antenna on the
back of the appliance?
A: Yes. The antenna supplied with your unit
has been tested and will typically provide
good FM radio reception. You may be
able to improve reception by using a more
powerful antenna.
Q: Does touch screen work with the FM
radio mode?
A: Yes. The touch screen works with all the
functionality of the Radio mode.