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Solutions to Common Problems
Before you call for service, review the following list. It may save you time & expense. The list includes
common occurrences that are not the result of defective workmanship or materials in this appliance.
Surface element does not heat
Entire appliance does not operate
• The time of day is not set. The time of day must first be
set in order to operate the oven. See “Setting clock at
power up” in the Getting Started section.
• Make sure cord/plug is plugged correctly into outlet.
• Service wiring is not complete. Contact your dealer,
installing agent or authorized service agent.
• Electrical power outage. Check house lights to be sure.
Call your local electric company for service.
Oven does not operate
• Be sure the oven controls are set properly for the
desired cooking feature. See Setting Oven Controls in
this Use & Care Guide or read the instructions “Entire
appliance does not operate” in this checklist.
• Replace or tighten bulb. See “Changing upper or
lower oven lights” sections in this Use & Care Guide.
Oven light does not work
• Lightweight or warped pans used. Use only flat, evenly
balanced, medium or heavyweight cookware. Flat pans
heat better than warped pans. Cookware materials and
weight of the material affect heating. Heavy & medium-
weight pans heat evenly. Because lightweight pans heat
unevenly, foods may burn easily.
Cannot move appliance easily.
Appliance must be accessible for
service
• Cabinets not square or are built in too tightly. Contact
builder or installer to make appliance accessible.
• Carpet interferes with appliance. Provide sufficient
space so appliance can be lifted over carpet.
Surface element too hot or not
hot enough
• Incorrect control setting. Be sure the correct control is
ON for the element that you are attempting to use.
Problem Solution
Appliance is not level
• Be sure floor is level, strong & stable enough to
adequately support range.
• If floor is sagging or sloping, contact a carpenter to
correct the situation.
• Poor installation. Place oven rack in center of oven.
Place a level on the oven rack. Adjust leveling legs at
base of appliance until the oven rack is level.
• Kitchen cabinet alignment may make range appear not
level. Be sure cabinets are square & have sufficient
room for appliance clearance.
Before you call
Questions or for service call: 1-877-4ELECTROLUX (1-877-435-3287)