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Solutions to Common Problems
Before you Call
Brown streaks or specks on
cooktop surface
• Boilovers are cooked onto surface. Use razor blade
scraper to remove soil. See "Cooktop Cleaning and
Maintenance" in the Care and Cleaning section.
Metal marks on the cooktop • Sliding or scraping of metal utensils on cooktop surface.
Do not slide metal utensils on cooktop surface. Use a
ceramic-glass cooktop cleaning creme to remove the
marks. See "Cooktop Cleaning and Maintenance" in the
Care and Cleaning section.
Scratches or abrasions on
cooktop surface
• Coarse particles such as salt or sand between cooktop
and utensils can cause scratches. Be sure cooktop
surface and bottoms of utensils are clean before
usage. Small scratches do not affect cooking and will
become less visible with time.
• Cleaning materials not recommended for ceramic-glass
cooktop have been used. See "Cooktop Cleaning and
Maintenance in the Care and Cleaning section of this
Use & Care Guide.
• Cookware with rough bottom has been used. Use
smooth, flat-bottomed cookware.
Areas of discoloration with
metallic sheen
• Mineral deposits from water and food. Remove using a
ceramic-glass cooktop cleaning creme. Use cookware
with clean, dry bottoms.
Questions or for service call: 1-877-4ELECTROLUX (1-877-435-3287)
Problem Solution
Poor baking results
• Many factors affect baking results. Make sure the
proper oven rack position is used. Center food in the
oven and space pans to allow air to circulate. Allow the
oven to preheat to the set temperature before placing
food in the oven. Try adjusting the recipe's
recommended temperature or baking time. If you feel
the oven is too hot or cool, see “Adjusting Oven
Temperature” in the Setting Your Preferences section
of this Use & Care Guide.