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Solutions to Common Problems
METAL MARKS ON CERAMIC GLASS COOKTOP SURFACE
• Sliding or scraping of metal utensils on cooktop surface. Do not slide metal utensils on
cooktop surface. Use a mildly abrasive cleanser to remove marks.
BROWN STREAKS AND SPECKS ON CERAMIC GLASS
COOKTOP SURFACE
• Boilovers have cooked onto surface. Use razor blade scraper to remove soil. See
instructions under General Care & Cleaning.
• Cleaning materials not recommended for ceramic-glass cooktop have been used. Use
recommended cleaners and cleaning method. See Ceramic-Glass Cooktop section in
this Owner's Guide.
AREAS OF DISCOLORATION ON CERAMIC GLASS
COOKTOP SURFACE
• Mineral deposits from water and food. Wet surface with water and sprinkle on a cooktop
cleaning creme. Scrub with a clean damp paper towel until the stain disappears. Wipe
remaining paste away, then apply a small amount of cooktop cleaning creme and polish
with a clean paper towel. Use cookware with clean, dry bottoms. See Ceramic-Glass
Cooktop section in this Owner's Guide.
APPLIANCE NOT LEVEL
• Place oven rack in center of oven. Place a level on the oven rack. Contact installing
agent if rack and cabinet cutout flooring are not level.
• Kitchen cabinet misalignment may make oven appear to be not level. Be sure cabinets
are square and level. Contact cabinet maker to correct problem.
POOR BAKING RESULTS
• Many factors affect baking results. See Baking for hints, causes and corrections.