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Something not working
Maintenance must only be carried out by a competent/qualified person. Do not
try to alter/modify the appliance yourself, as this could be dangerous.
We recommend that your appliance has an annual gas safety check carried out
by our approved service organisation.
Please carry out the following checks on your appliance before calling a Service
Engineer. It may be that the problem is a simple one that you can solve yourself
without the expense of a service call.
In-guarantee customers should make sure that the checks have been made
as the engineer will make a charge if the fault is not a mechanical or
electrical breakdown.
Please note that proof of purchase is required for in-guarantee service calls.
Problem Possible solution
Check that there is not a problem with your gas
supply. You can do this by making sure the other
gas appliances such as central heating or gas fires
are working.
The battery may need replacing.
The grill and oven do not
work.
If you have checked the above:
Allow the appliance to c
ool for a couple of hours.
The appliance should now be working normally.
Check that the appliance is correctly installed and is
level.
The oven is not cooking
evenly.
Check that the recommended temperatures and
shelf positions are being used.
Check that the recommended temperatures and
shelf positions are being used. Be prepared to
adjust the temperature up or down slightly to
achieve the results you want.
The oven temperature is
too high or too low.
Refer to the main oven section.
Ensure the burner parts have been placed correctly.
The battery may need replacing.
The hob burners will not
light.
Check that there is not a problem with your gas
supply. You can do this by making sure the other
gas appliances such as central heating or gas fires
are working.