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Alert codes
Your CookSurface can self-diagnose and then communicate this information to you.
If there is a problem, the CookSurface will:
shut one or all burners off
beep every three seconds
flash one or more lights
display an alert code on the control display(s). If only one burner has a problem, then its control
display will show the alert code. If the whole CookSurface has a problem, then all the control
displays will show a code (in most cases).
To clear the alert code and fix the problem
1
Make a note of which burner(s) display an alert code and the number of bars displayed. You will
need this information.
2
Turn the power to the CookSurface off at the wall.
3
Wait 30 seconds, then turn the CookSurface back on again.
4
Check the chart following to see if you can fix the problem yourself.
5a
If you can fix the problem and the alert code does not reappear, you can keep using your
CookSurface.
OR
5b
If you can’t fix the problem yourself or the problem persists, turn the CookSurface off and call
your Authorized Service Center or Customer Care with the alert code information.
Note: if a burner is hot, the CookSurface will wait for the burner to cool before shutting down.
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