Filter
Top Products
Trouble shooting
Problem Possible solutions
My cooktop does not
light
Check it is plugged in and there is power to the wall socket.
The gas igniters may be dirty. These can be easily cleaned
with a toothbrush and rubbing alcohol.
The burner parts may not be located properly. Check the
assembly and make sure the burner cap is sitting flat.
Check the gas supply valve is turned on and the supply to
the house is working. Gas should be heard when you turn a
burner on.
My burner flames are
yellow/slow to start
The burner parts may not be located properly. Check the
assembly and make sure the burner cap is sitting flat.
If you use bottled gas this may indicate you are getting near
the end of the bottle.
Check that the burner parts are not blocked with water.
The gas pressure may not be correct, check with your service
person/installer.
One of my burners has
an uneven flame
Check the burner parts are assembled correctly and that the
burner cap is sitting flat on the burner.
My cooktop is sparking
Your cooktop thinks that the flame has gone out. This could
be caused by drafts disturbing the flame e.g. using a down
draft.
Check that the igniter is clean and dry.
Your power supply may not be properly grounded or, in an
older house, the correct wiring polarity may not have been
observed.
The flame goes out at
low settings
Gas supply pressure may be low, check with service person/
installer.
Low setting may be incorrect, check with your service person/
installer.
14