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Troubleshooting
Specific Ice & Water troubleshooting:
Problem Possible causes What to do
Ice maker makes
unfamiliar sounds
or seems too loud.
Normal ice maker operation. Refer to refrigerator sounds (refer to
page 35).
Automatic ice
maker does not
work.
Ice maker has not been
switched on.
Switch on ice maker (refer to page 24).
Bin is in the wrong way or there
is no bin in place.
Place bin so scoop is on the front of
the bin.
Ice bin sits directly under ice maker on
top left side of freezer.
Water supply turned off or not
connected.
Connect water supply.
Freezer compartment not
working.
Contact Customer Care.
Water pressure too low. Check water pressure.
Water line kinked/squashed. Check water line for kinks/squashing.
Filter clogged. Water filter may need replacing.
Ice cubes have
odor/taste.
Unsealed packages may be
transmitting odor/taste.
Old cubes need to be discarded.
Ensure food packaging is sealed.
Interior of freezer needs cleaning. Ice storage bin needs to be emptied
and washed.
Clean refrigerator (refer to pages
31 – 34).
Poor taste from incoming water. Filter may need changing.
A new filter may need to be installed.
Force 2 – 3 ice tray flips (refer to page
24
).
Wet ice/ice
clumping.
Low water pressure. Check water pressure.
Filter blocked. Replace filter (refer to pages 22 – 23).
Long freezer door openings.
High ambient temperature.
Ice bin left out of freezer
compartment for a long length
of time.
Ice will stick together over time.
Gently tap ice with scoop to unstick
or, if large clumps occur, empty ice bin
and make new ice.