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Troubleshooting Tips
Save time and money! Review the charts on the following
pages first and you may not need to call for service.
Problem Possible Causes What To Do
Oven will not start A fuse in your home may be • Replace fuse or reset circuit breaker.
blown or the circuit breaker
tripped.
Power surge. • Unplug the microwave oven, then plug it back in.
Plug not fully inserted into wall • Make sure the 3-prong plug on the oven is fully inserted
outlet. into wall outlet.
Door not securely closed. • Open the door and close securely.
Control panel lighted, Door not securely closed. • Open the door and close securely.
yet oven will not start
START/PAUSE button not pressed • Press START/PAUSE.
after entering cooking selection.
Another selection entered •Press CLEAR/OFF.
already in oven and CLEAR/OFF
button not pressed to cancel it.
Cooking time not entered after • Make sure you have entered cooking time after pressing
pressing TIME COOK. TIME COOK.
CLEAR/OFF was pressed • Reset cooking program and press START/PAUSE.
accidentally.
Food weight not entered after • Make sure you have entered food weight after selecting
selecting AUTODEFROST or AUTO DEFROST or FAST DEFROST.
FAST DEFROST.
Food type not entered after •Make sure you have entered a food type.
pressing AUTO COOK.
CONTROL LOCKED The control has been locked. •Press and hold CLEAR/OFF for about 3 seconds
appears on display to unlock the control.
OVEN TOO HOT FOR One of the sensor cooking •These features will not operate when the oven is hot.
SENSOR COOKING--- buttons was pressed when the The oven will automatically change to cook by time
USING ALTERNATE temperature inside the oven (follow the directions in the display) or once the oven is
METHOD appears was greater than 200°F. cool enough, the sensor features will function normally.
on display
Floor of the oven is warm The cooktop light is located •This is normal.
even when the oven has below the oven floor. When
not been used light is on, the heat it produces
may make the oven floor get warm.
You hear an unusual You have tried to change •Many of the oven’s features are preset and
low-tone beep the power level when it is cannot be changed.
not allowed.
Oven emits a smoky odor Oils on the stainless steel cavity •This is normal.
and gray smoke after are burning off after using the
using the Bake feature Bake feature the first few times.
Before you call for service…
Consumer Support Troubleshooting Tips
Care and Cleaning
Operating Instructions
Safety Instructions