Filter
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Before you call for service…
Problem Possible Causes What To Do
Water contains tiny New filter canisters contain • Turn on the filtered water faucet and allow these harmless carbon
black particles activated carbon, which is a particles to purge from the canisters. Turn off the faucet when the
harmless black powder. water is clear.
Water has air bubbles Air in system after installation. • Will go away after water runs for a while.
and is cloudy
Indicator light on the Six months usage has occurred. • Replace both filter canisters and battery in the faucet base.
faucet base is flashing This is the maximum life of
the filter canisters.
Indicator light on the Normal operation. • Does not blink until 6 months of operation has passed.
faucet base is not blinking
Battery may need to be replaced. •Normally the light is not on. The light blinks every 30 seconds to
indicate a filter change is needed. This occurs about every 6 months.
• Replace battery. Indicator light will blink rapidly 5 times to indicate
proper installation and operation.
Indicator light on the Battery may need to be • Observe orientation markings on the holder and install correctly.
faucet base is not
replaced or it may have been Replace battery if it is old.
working
when new installed incorrectly.
battery is installed
Chlorine taste and/or The filter canisters are no •
Replace the filter canisters.
odor in the product water longer removing chlorine
from the water supply.
Water dispenses The filters have been installed • A six-month change-out period is recommended. Replace both
very slowly
for too long. filter canisters.
The filter canisters have • High sediment levels can cause premature clogging. Replace both
become clogged. filter canisters.
Fittings are leaking Tubing may not be installed • Fully follow the installation instructions and be sure the tubing is
properly. installed to the proper depth.
No water dispensing Shut off valve may be • Open the shut off valve.
from system
turned off.
Filter canisters not fully • Fully follow the filter replacement instructions.
installed.
Troubleshooting Tips
Save time and money! Review the chart below
first and you may not need to call for service.