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Problem Possible Causes What To Do
Motor operates for Normal when refrigerator • Wait 24 hours for the refrigerator to completely
long periods or cycles is first plugged in. cool down.
on and off frequently.
Often occurs when large • This is normal.
(Modern refrigerators
amounts of food are
with more storage
placed in refrigerator.
space and a larger
Door left open. • Check to see if package is holding door open.
freezer require more
Hot weather or frequent • This is normal.
operating time. They
door openings.
start and stop often
Temperature control • See About the controls.
to maintain even
set at the coldest setting.
TurboCool function has been • This is normal when the TurboCool function is activated.
activated. See About TurboCool for more information.
Refrigerator or freezer Temperature controls not set • See About the controls.
compartment too warm cold enough.
Warm weather or frequent • Set the temperature control one step colder.
door openings. See About the controls.
Door left open. • Check to see if package is holding door open.
Frost or ice crystals Door left open. • Check to see if package is holding door open.
on frozen food
Door openings too frequent • This is normal.
(frost within package
or too long.
is normal)
Frequent “buzzing” Ice Off feature is turned Non-LCD models:
sound off, but the water supply • Press and release the ICE OFF/LOCK pad on the control
to the refrigerator has not panel to turn on the Ice Off feature, and then the
been connected. icon will be displayed. Keeping the Ice Off feature
on will damage the water valve.
LCD models:
• On the LCD screen, select SETTING, then SYSTEM to get
access to the icemaker.
Small or hollow cubes Water filter clogged. • Replace filter cartridge with new cartridge or with plug.
Automatic icemaker Ice Off feature is turned on. Non-LCD models:
does not work • Press and release the ICE OFF/LOCK pad on the control
panel to turn off the Ice Off feature, and then the
icon will disappear.
LCD models:
• On the LCD screen, select SETTING, then SYSTEM to get
access to the icemaker. Select ON.
Water supply turned off or • See Installing the water line.
not connected.
Freezer compartment • Wait 24 hours for the refrigerator to completely
too warm. cool down.
Piled up cubes in the storage • Level cubes by hand.
bin cause the icemaker
to shut off.
Ice cubes stuck in icemaker. • Turn off the icemaker, remove cubes and turn
the icemaker back on.
temperatures.)
Before you call for service… GEAppliances.com
Troubleshooting Tips
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