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Before you call for service…
Problem Possible Causes What To Do
Water filter indicator This is normal. • The water filter indicator light shows the following:
light changed color Green = Good
Orange = Change soon
Red = Change immediately
• See About the water filter for more information.
Water filter indicator light
Water filter indicator must Non-LCD models:
remains red even after be reset. • Press and hold the ICE & WATER pad for 3 seconds.
replacing the water filter See About the water filter for more information.
LCD models:
• On the LCD screen, select SETTING, then WATER FILTER.
Select REPLACE and follow the instructions given.
Water filter indicator This is normal. This light will • See About the water filter for more information.
light is not lit turn orange to tell you that you
need to replace the filter soon.
The filter cartridge should be
replaced when the replacement
indicator light turns red.
Handle is loose / handle Handle needs adjusting. • See Attach the Fresh Food handle and Attach
has a gap the Freezer handle sections for detailed instructions.
Refrigerator beeping This is the door alarm. • Close door.
Control setting is not lit On some models, the light • If the control settings do not light up, check to see if
(non-LCD models) bulbs at the top of the refrigerator the light bulbs are burned out, and replace if necessary.
compartment light up the
temperature control settings.
LCD screen freezes LCD screen needs to be reset. • Reset the LCD screen by inserting a paper clip into the
(LCD models) small hole next to the SD card slot under the front edge
of the dispenser opening (see Screen Functions: Photos
for location).
Not cooling. OF/OF The cooling system is off.
Non-LCD models:
appears in the display • Press and hold the ADJUST FREEZER and ENERGY SAVER
pads at the same time for 3 seconds. You will hear a beep
and the OF/OFwill disappear. You can now adjust the
temperature. Please allow 24 hours for the unit to cool to
your set temperature.
Not cooling. OFF/OFF The cooling system is off.
LCD models:
appears in the display • On the LCD screen, select SETTING, SYSTEM and then
COOLING SYSTEM until a check mark appears beside
COOLING SYSTEM. Select HOME. You can now adjust the
temperature. Please allow 24 hours for the unit to cool
to your set temperature.
Troubleshooting Tips