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FREQUENTLY ASKED QUESTIONS
ATTENTION: Do not return this product to the store. For questions on operation, assembly
or parts, please contact us at
www.greenwayhp.com or 1-866-253-0447.
Q: Why does my water dispenser not dispense when the power cord is unplugged, even though
it is a direct connection?
OR
Will my water dispenser work during a power failure?
A: As your water dispenser is equipped with an electronic solenoid valve to prevent water flow
unless required, the system will not function unless there is power to the unit. This feature has
been added as a safeguard to your system.
Q: Do I require a separate water treatment system with this dispenser?
A: The use of a separate water treatment system is optional, and not required for normal operation.
Addition of a treatment system is solely based on the requirements of the consumer.
Q: Do I have to keep hot switch on if I’m not using hot water?
A: You can turn the hot switch off. However, water should be drained from the tap periodically to
circulate the water in the reservoir.