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Problem Possible Cause Suggested Solution
“E6” error message Water level switch failure Make sure valve at rear of unit or on
incoming water line is open.
Otherwise, unit needs servicing.
“Full” error message Water level is too high Influent water pressure may be too high.
Restrict water flow to reduce pressure,
and drain water from unit to reset float
switches.
If problem persists, unit needs servicing.
Water dispenser is leaking Water connection at rear of the dispenser Secure connection.
is not secure.
Drain cap and silicone seal are not secure. Ensure seal is secure in drain plug and
tighten drain cap.
Water treatment system is leaking. Refer to operating instructions supplied
by water treatment system manufacturer.
Water is not hot or The unit is unplugged. Plug unit into the outlet.
cold enough
The circuit breaker in your home is Reset the breaker or replace the fuse.
tripped or the fuse has blown.
Power switches are not turned on at Turn switches to the ON position.
back of unit.
Temperature limit tripped. Set all power switches to OFF position,
wait 5 minutes, then set all power
switches to the ON position. Wait 30
minutes for the water to heat or cool.
Thermostat needs to be adjusted colder. Adjust temperature level to achieve
desired temperature.
Water dispenser is not The unit is unplugged. Plug unit into the outlet.
dispensing water
Mineral deposits clogging tanks. See Flushing the Reservoirs.
Possible air pocket. Push in the dispenser buttons to
establish flow.
Filters are clogged. Replace filters and reset filter reminder.
Water dispenser is noisy Water dispenser is uneven. Make sure the dispenser is on an even
surface that can support its full weight.
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