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Troubleshooting 22
Cannot access the pass-thru module serial console
interface using an RS232 connection from a PC
Terminal Emulation Program
Cause Action
The mini-USB to DB-9 RS232 cable is faulty. Try another mini-USB to DB-9 RS232 cable.
The connection settings do not match the
pass-thru module serial settings.
Be sure that the PC Terminal Emulation session settings match
the pass-thru module serial settings.
Error message appears on the serial console screen
that the pass-thru module failed to complete the
system self-test
Cause Action
The system diagnostic tests failed. Note the reason for the failure and call a service representative.
The keyboard locks up when you use HyperTerminal
to log in to the pass-thru module through the console
interface
Cause Action
Scroll lock is on. Press the Scroll Lock key on the keyboard and be sure that
the scroll lock is off.
Cannot connect to the pass-thru module console
interface remotely using Onboard Administrator
Cause Action
Flow control is enabled. Disable flow control. Press Ctrl + Shift + _ to access the
Connect menu. When in the menu, enter C to change
settings, R for remote port settings, then N to disable flow
control.