Filter
Top Products
16
TROUBLESHOOTING
Try the solutions suggested here first in order to avoid the cost of an unnecessary service call.
Problem Possible Cause Remedy
The coffee is not hot The cups have not been preheated. Heat the cups by rinsing them with hot water.
The brewing unit has cooled down because
2-3 minutes have elapsed since the last coffee was
made.
Before making coffee, heat the brewing unit by
selecting the Rinse function from the menu.
The set temperature is not high enough. Change the set temperature. See “Coffee
Temperature” in the “Settings” section.
The coffee is not
creamy enough.
The coffee is ground too coarsely. Turn the grinding coarseness adjustment knob one
click counterclockwise toward the number 1 while
the coffee mill is in operation. See the “Adjusting
the Coffee Grinder” section.
The blend of coffee is unsuitable. Use a blend of coffee specifically for espresso
coffee machines.
The coffee runs out too
slowly or in drips.
The coffee is ground too finely. Turn the grinding coarseness adjustment knob one
click clockwise toward the number 7 while the
coffee mill is in operation. Continue one click at a
time until coffee runoff is satisfactory. Results are
only visible after making 2 cups of coffee. See the
“Adjusting the Coffee Grinder” section.
The coffee runs out too
quickly.
The coffee is ground too coarsely. Turn the grinding coarseness adjustment knob one
click counterclockwise toward the number 1 while
the coffee mill is in operation. Results are visible
only after making 2 cups of coffee. See the
“Adjusting the Coffee Grinder” section.
The coffee does not run
out of one or both of the
spouts.
The spouts are blocked. Clean the spouts with a toothpick.
The coffee comes out
around the service door
instead of from the
spouts.
The holes in the spouts are clogged with dry coffee
powder.
Clean the spouts with a toothpick, a sponge, or a
hard-bristled kitchen brush.
The coffee feed inside the service door is blocked. Clean the coffee feed thoroughly, especially around
the hinges.
Water comes out of the
spouts instead of
coffee.
Ground coffee is blocking the funnel. Clean the funnel with a wooden or plastic fork and
clean the inside of the machine.
The milk does not come
out of the milk spout.
The intake tube is not inserted or is inserted
incorrectly.
Insert the intake tube in the rubber washer in the
milk container lid.
The milk is not well-
frothed.
The milk container lid is dirty. Clean the milk container lid as described in “To
Clean Milk Frother” in the “Making Cappuccino”
section.
The milk pointer is incorrectly positioned. Adjust the pointer as described in the “Making
Cappuccino” section.
The milk contains large
bubbles or spurts out of
the milk spout.
The milk is not cold enough or is not 2%. For best results, use cold skim or 2% milk. If
results are still not satisfactory, try changing brand
of milk.
The milk frother pointer is incorrectly adjusted. Move the pointer slightly toward the word
“Caffelatte.” See the “Making Cappuccino”
section.
The milk container lid is dirty. Clean the milk container lid as described in “To
Clean Milk Frother” in the “Making Cappuccino”
section.