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SECTION 4 Troubleshooting
Situation
Brewer does not
have power
Brewer will not brew
Solution
• Plug Brewer into an independent outlet.
• Check to be sure that it is plugged in securely.
• Plug into a different outlet.
• Reset your home’s circuit breaker if necessary.
• Make sure that the Power Button has been
turned on and the power light is illuminated.
• After placing the K-Cup portion pack in the K-Cup
Holder, make sure that the Handle is pushed down
securely and the Blue lights behind the Brew
Buttons on the LED Control Center are flashing.
• If the blue light next to ‘ADD WATER’ on the LED
Control Center is illuminated, add water to Water
Reservoir or make sure the Water Reservoir is
seated properly in its base.
• If the blue light next to ‘ADD WATER’ on the
LED Control Center continues to be on even
after refilling, contact Customer Service at
1.866.901.BREW (2739).
Situation
Brewing a partial cup
Brewer shuts off
automatically
Solution
• The Exit Needle may be clogged. (refer to page 11).
• Clean K-Cup Holder if necessary and rinse under
faucet. (refer to page 10).
• The Water Reservoir may have been removed
during brewing. Replace the Water Reservoir and
perform a water brew without a K-Cup.
• If the red ‘DE-SCALE’ light is illuminated, descale
the Brewer (refer to page 11).
• If you have repeated the de-scale procedure on
your Brewer two times and it is still only brewing
a partial cup, contact Customer Service at
1.866.901.BREW (2739).
• Check to make sure that the Auto Off Timer
feature has not been set. If the green light next
to ‘AUTO OFF’ on the LED Control Center is
illuminated, press the black Button to turn off
the Auto Off Timer feature.
If any problems persist, contact Customer Service at 1.866.901.BREW (2739)
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