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The motor seems to run too much
■ Is the room temperature hotter than normal? The motor
will run longer under warm conditions. At normal room
temperatures, expect your motor to run about 40% to 80% of
the time. Under warmer conditions, it will run even more.
■ Has a large amount of food just been added to the
refrigerator? Adding a large amount of food warms the
refrigerator. The motor normally will run longer to cool the
refrigerator back down.
■ Are the doors opened often? The motor will run longer
when this occurs. Conserve energy by getting all items out at
one time, keeping food organized, and closing the door as
soon as possible.
■ Are the controls not set correctly for the surrounding
conditions? See “Using the Controls.”
■ Are the doors not closed completely? Close the doors
firmly. If they do not close completely, see “The doors will not
close completely” later in this section.
■ Are the condenser coils dirty? This prevents air transfer and
makes the motor work harder. Clean the condenser coils. See
“Cleaning.”
■ Are the door gaskets not sealed all the way around?
Contact a technician or other qualified person.
NOTE: Your new refrigerator will run longer than your old one
due to its high-efficiency motor.
The refrigerator seems to make too much noise
■ The sounds may be normal for your refrigerator. See “Normal
Sounds.”
The ice maker is not producing ice or not enough ice
■ Has the ice maker just been installed? Wait 72 hours for full
ice production to begin. Once your refrigerator is cooled, the
ice maker should produce 70 to 120 cubes every 24 hours.
■ Is the freezer temperature cold enough to produce ice?
Wait 24 hours after ice maker hookup for ice production. See
“Using the Controls.”
■ Is the ice maker switch in the OFF (right) position? Move
ice maker switch to the ON (left) position. See “Ice Maker and
Storage Bin.”
■ Is the water line shutoff valve to the refrigerator turned
on? Turn on the water valve. See “Connect the Water
Supply.”
■ Does the ice maker mold have water in it or has no ice
been produced? Make sure your refrigerator has been
connected to a water supply and the supply shutoff valve is
turned on. See “Connect the Water Supply.”
■ Is an ice cube jammed in the ice maker ejector arm?
Access the ice maker by depressing the ice sensor door on
the upper left side of the freezer interior. While depressing the
sensor door, lift the ice maker service door and remove the
ice from the ejector with a plastic utensil. See “Ice Maker and
Storage Bin.”
■ Has a large amount of ice just been removed? Allow
24 hours for ice maker to produce more ice.
■ Are the controls set correctly? See “Using the Controls.”
■ Is there a water filter installed on the refrigerator? The
filter may be clogged or installed incorrectly. Check the filter
installation instructions to ensure that the filter was installed
correctly and is not clogged. If installation or clogging is not a
problem, call a technician or other qualified person.
NOTE: If not due to any of the above, there may be a problem
with the water line. Call for service.
Off-taste, odor or gray color in the ice
■ Are the plumbing connections new, causing discolored or
off-flavored ice? Discard the first few batches of ice.
■ Have the ice cubes been stored too long? Throw old ice
away and make a new supply.
■ Does the freezer and ice storage bin need to be cleaned?
See “Cleaning” or “Ice Maker and Storage Bin.”
■ Has food in the freezer or refrigerator been wrapped
properly? Use airtight, moisture-proof packaging to help
prevent odor transfer to stored food.
■ Does the water contain minerals (such as sulfur)? A filter
may need to be installed to remove the minerals.
■ Is there a water filter installed on the refrigerator? Gray or
dark discoloration in ice indicates that the water filtration
system needs additional flushing. Run additional water
through the water dispenser to flush the water filtration
system more thoroughly (at least 2 to 3 gal. [8 to 12 L] or 6 to
7 minutes initially). Discard discolored ice.
The ice dispenser will not operate properly
■ Is the freezer door closed completely? Push the door firmly
shut. If it will not shut all the way, see “The doors will not
close completely” later in this section.
■ Is the ice storage bin installed correctly? For models with a
standard ice storage bin, push the ice storage bin in all the
way. For models with an ice storage bin on the freezer door,
the bin should sit level. Remove and replace the bin in the
door making sure it is properly aligned and snapped securely
into place. See “Ice Maker and Storage Bin.”
■ Has the wrong ice been added to the bin? Use only cubes
produced by the current ice maker. If other cubes have been
added, remove all cubes and check to see that none have
become stuck in the delivery chute.
■ Has the ice frozen in the ice storage bin? Shake the ice
storage bin to separate cubes. If cubes do not separate,
empty bin and wait 24 hours for ice to restock.
■ Has the ice melted around the auger (metal spiral) in the
ice storage bin? Dump the ice cubes and clean the ice
storage bin completely. Allow 24 hours for the ice maker to
restock. Do not try to remove the melted ice with a sharp
object. You could damage the ice storage bin.
■ Is ice stuck in the delivery chute? Clear the ice from the
delivery chute with a plastic utensil. Do not use anything
sharp to remove the ice. You could cause damage.
■ Is the ice dispenser stalling while dispensing “crushed”
ice? Stop dispensing ice. Change the ice button from
“crushed” to “cubed.” Depress the ice dispenser arm using a
sturdy glass. If cubed ice dispenses correctly, depress the
button for “crushed” ice and begin dispensing again. See
“Water and Ice Dispensers.”
■ Is there ice in the storage bin? See “The ice maker is not
producing ice” earlier in this section.