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■ Are the pans, shelves, bins, or baskets out of position?
Put the crisper cover and all pans, shelves, bins, and baskets
back into their correct positions. See the “Convertible
Vegetable/Meat Drawer, Crisper and Covers” section for
more information.
■ Are the gaskets sticking? Clean gaskets according to the
directions in the “Cleaning” section.
■ Does the refrigerator wobble or seem unstable? Level the
refrigerator. See “Adjust the Doors.”
■ Were the doors removed during product installation and
not properly replaced? Remove and replace the doors
according to the instructions in the “Refrigerator Doors”
section, or call a qualified service technician.
The doors are difficult to open
■ Are the gaskets dirty or sticky? Clean gaskets according to
the directions in the “Cleaning” section.
ASSISTANCE OR SERVICE
Before calling for assistance or service, please check
“Troubleshooting.” It may save you the cost of a service call. If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you
only use factory specified parts. Factory specified parts will fit
right and work right because they are made with the same
precision used to build every new KitchenAid
®
appliance.
To locate factory specified parts in your area, call us or your
nearest designated service center.
In the U.S.A.
Call the KitchenAid Customer eXperience Center
toll free: 1-800-422-1230.
Our consultants provide assistance with:
■ Features and specifications on our full line of appliances.
■ Installation information.
■ Use and maintenance procedures.
■ Accessory and repair parts sales.
■ Specialized customer assistance (Spanish speaking, hearing
impaired, limited vision, etc.).
■ Referrals to local dealers, repair parts distributors, and
service companies. KitchenAid designated service
technicians are trained to fulfill the product warranty and
provide after-warranty service, anywhere in the United States.
To locate the KitchenAid designated service company in your
area, you can also look in your telephone directory Yellow
Pages.
For further assistance
If you need further assistance, you can write to KitchenAid with
any questions or concerns at:
KitchenAid Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
In Canada
Call the KitchenAid Canada Customer Interaction Centre toll free:
1-800-461-5681 Monday to Friday 8:00 a.m. - 6:00 p.m. (EST).
Saturday 8:30 a.m. - 4:30 p.m. (EST).
Our consultants provide assistance with:
■ Features and specifications on our full line of appliances.
■ Referrals to local dealers.
For service in Canada
Call 1-800-807-6777. KitchenAid Canada designated service
technicians are trained to fulfill the product warranty and provide
after-warranty service, anywhere in Canada.
For further assistance
If you need further assistance, you can write to KitchenAid
Canada with any questions or concerns at:
Customer Interaction Centre
KitchenAid Canada
1901 Minnesota Court
Mississauga, Ontario L5N 3A7
Please include a daytime phone number in your correspondence.
Accessories
To order accessories, call 1-800-442-9991 and ask for the
appropriate part number listed below or contact your authorized
KitchenAid dealer. In Canada, call 1-800-807-6777.
Stainless Steel Cleaner & Polish
Order Part #8171420
Base grille water filter cartridge:
NOTE: Do not use with water that is microbiologically unsafe
or of unknown quality without adequate disinfection before
or after the system. Systems certified for cyst reduction may
be used on disinfected waters that may contain filterable
cysts.
Standard Cartridge:
Order Part #4396711 (T1WB2L/T1WB2)