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■ Has the dispenser arm been held in too long? Release
dispenser arm. Ice will stop dispensing when the arm is held
in too long. Wait 3 minutes for dispenser motor to reset
before using again. It is best to take large amounts of ice
directly from the ice storage bin, not through the dispenser.
Ice storage bin difficult to remove
■ Is the ice storage bin difficult to remove (on some
models)? Select “cubed” ice. Using a sturdy glass, quickly
depress and release the ice dispenser arm. Open the freezer
door, depress the release button on the ice storage bin and
lift upward. See “Ice Maker and Storage Bin.”
The water dispenser will not operate properly
■ Has the water system not filled? The water system needs
to be filled the first time it is used. Use a sturdy container to
depress the water dispenser bar until the water begins to
flow. Flush the water system by dispensing and discarding
2 to 3 gal. (8 to 12 L) of water. Cleaning the system will take
approximately 6 to 7 minutes and will help clear air from the
line. Additional flushing may be required in some households.
See “Water and Ice Dispensers.”
■ Is the water shutoff valve not turned on or the water line
connected at the source? Make sure the water shutoff valve
is turned on and the water source is connected to the
refrigerator. See “Connect the Water Supply.”
■ Is the water shutoff valve clogged or incorrectly installed?
See “Connect the Water Supply.” If clogging or installation is
not a problem, call for service or contact a plumber.
■ Is there a kink in the home water source line? If you find or
suspect a kink in the water line, call for service.
■ Is there a water filter installed on the refrigerator? The
filter may be clogged or incorrectly installed. First, check the
filter installation instructions to ensure that the filter was
installed correctly and is not clogged. If installation or
clogging is not a problem, call for service.
Water or ice is leaking from the dispenser
■ Is the glass not being held under the ice dispenser long
enough, causing the ice to spill? Hold the container under
the ice chute for 2 to 3 seconds after releasing the dispenser
lever. Water or ice may continue to dispense during this time.
■ Is an ice cube stuck in the chute and holding the trap
door open? Remove the cube.
■ Is there a water filter installed on the refrigerator? The
water filtration system may have air in the lines, causing water
to drip. Additional flushing may help clear air from the lines.
Normal dispenser use should flush air from the lines within 24
to 72 hours.
Water flow from the dispenser decreases noticeably
■ Is there a water filter installed on the refrigerator?
The filter may be full or incorrectly installed. Remove the
water filter cartridge. See “Water Filtration System.” Operate
the dispenser. If the water flow increases noticeably, replace
the filter.
The dispenser water is not cool enough
■ Has the refrigerator been newly installed? Allow 24 hours
for the refrigerator to cool completely.
■ Has a large amount of water been recently dispensed?
Allow 24 hours for the water to cool completely.
■ Has water not been recently dispensed? The first glass of
water may not be cool. Discard the first glass of water.
The divider between the two compartments is warm
■ The warmth is probably due to normal operation of the
automatic exterior moisture control. If still concerned, call for
service.
Temperature is too warm
■ Are the air vents blocked in either compartment? This
prevents the movement of cold air from the freezer to the
refrigerator. Remove any objects from in front of the air vents.
See “Ensuring Proper Air Circulation” for the location of air
vents.
■ Are the door(s) opened often? The refrigerator will warm
when this occurs. Keep the refrigerator cool by getting all
items out at one time, keeping food organized, and closing
the door as soon as possible.
■ Has a large amount of food just been added to the
refrigerator or freezer? Adding a large amount of food
warms the refrigerator. It can take several hours for the
refrigerator to return to the normal temperature.
■ Are the controls set correctly for the surrounding
conditions? See “Using the Controls.”
■ Is the refrigerator not cooling? For models with digital
controls, turn the unit OFF then ON again to reset. See “Using
the Controls.” If this does not correct the problem, call for
service.
There is interior moisture buildup
■ Are the air vents blocked in the refrigerator? Remove any
objects from in front of the air vents. See “Ensuring Proper Air
Circulation” for the location of air vents.
■ Are the doors opened often? Avoid humidity buildup by
getting all items out at one time, keeping food organized, and
closing the door as soon as possible.
■ Is the room humid? It is normal for moisture to build up
inside the refrigerator when the room air is humid.
■ Is the food packaged correctly? Check that all food is
securely wrapped. Wipe off damp food containers before
placing in the refrigerator.
■ Are the controls set correctly for the surrounding
conditions? See “Using the Controls.”
■ Was a self-defrost cycle completed? It is normal for
droplets to form after the refrigerator self-defrosts.
The doors will not close completely
■ Are food packages blocking the door open? Rearrange
containers so that they fit more tightly and take up less
space.
■ Is the ice storage bin out of position? For models with a
standard ice storage bin, push the bin in all the way. If the ice
storage bin does not go in all the way, it may not be put in
straight. Pull it out and try again. For models with an ice
storage bin located on the freezer door, the bin should sit
level. To remove the bin, press the release button on the right
side of the bin and lift straight up. Replace the bin on the door
making sure it is properly aligned and snapped securely into
place. See “Ice Maker and Storage Bin.”