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I
f You Need Assistance
or Service
Questions or comments? Call our toll-free Consumer Assistance Center
telephone number, 1-800-422-1230.
This section is designed to help you save the cost of a service call. Part 1 of this section
outlines possible problems, their causes, and actions you can take to solve each problem.
Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our
Consumer Assistance Center for help or calling for service, please provide a detailed
description of the problem, your appliance’s complete model and serial numbers, and the
purchase or installation date. (See page 2.) This information will help us respond properly
to your request.
1. Before calling for service:
If your appliance should fail to operate, review the following list before calling your dealer.
You could save the cost of a service call.
PROBLEM
Nothing will
operate
The oven will
not operate
The surface
units will not
operate
The control
knob(s) will
not turn
POSSIBLE CAUSE
The unit is not wired into
a live circuit with proper
voltage.
A household fuse has blown
or a circuit breaker has
tripped.
You have not set the elec-
tronic control correctly.
You have programmed a
delayed start time.
A household fuse has blown
or a circuit breaker has
tripped.
You have not plugged in
surface units all the way.
You have not set the control
knobs correctly.
You are not pushing in
before turning.
WHAT TO DO
Wire the unit into a live circuit with
proper voltage. (See Installation
Instructions.)
Replace household fuse or reset
circuit breaker.
Refer to the section in this manual
describing the function you are
operating.
Wait for the start time to be reached
or cancel and reset the controls.
Replace household fuse or reset
circuit breaker.
Turn control knobs to OFF and plug
surface units in all the way. (See
“Replacing” on page 12.)
Push control knobs in before turning
to a setting.
Push control knob(s) in before turning
to a setting.