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SOMETHING NOT WORKING
If the appliance is not working correctly, please carry out the following checks, before contacting your
local Service Force Service Centre.
IMPORTANT: If you call out an engineer to a fault listed below, or to repair a fault caused by
incorrect use or installation, a charge will be made even if the appliance is under guarantee.
Symptoms Solutions
1. No burner ignition
2. The gas ring burns unevenly
3. One of the oven or grill burners does not
ignite
4. Cooking results are not satisfactory
5. The oven smokes
Check that:
• Gas supply is completely open
• The position of gas pipe is correct
• The burner is not wet
• The burner cap and ring burner have been
replaced correctly after cleaning
Check that:
• The main jet is not blocked and the ring
burner is clean of food particles
• The burner cap and ring burner have been
replaced correctly after cleaning
Check that:
• The burner is in its correct place
• The burner is not wet
• The control knob has been pressed for 10
seconds upon ignition
Check that:
• The correct temperature has been selected
• The cooking time is adapted
• The grill is placed correctly in the oven
Check that:
• The oven does not need cleaning
• The food does not spill over
• There is no excessive fat / juice on the oven
sides
• Check the fuses.
If after these checks, the appliance still does not operate correctly, contact your local Service Force
Centre. When you contact the Service Force Centre you will need to give the following details:
1. Your name, address and post code.
2. Your telephone number
3. Clear and concise details of the fault
4. The model and serial number of the appliance (found on the rating plate*)
5. The purchase date
* The rating plate can be found on the lower left hand corner of the front frame of the cavity.
Please note that a valid purchase receipt or guarantee documentation is required for in-guarantee
service calls.