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Troubleshooting
Why doesn't the computer start or the power button does not work when the battery
indicator is flashing?
❑ This symptom could be due to the battery pack not being installed properly. To resolve this symptom, switch off the
computer and remove the battery pack. Then install the battery pack to the computer again. For details, see Installing
the Battery Pack (page 20).
❑ If the symptom persists after performing the above, it means the installed battery pack is not compatible. Remove the
battery pack and contact an authorized Sony Service Center. To find the nearest center or agent, visit the Sony online
support Web site.
Why does a window appear to notify of incompatibility of the battery pack or improper
connection to the computer and an operating mode shift to Hibernate?
❑ This symptom could be due to the battery pack not being installed properly. To resolve this symptom, switch off the
computer and remove the battery pack. Then install the battery pack to the computer again. For details, see Installing
the Battery Pack (page 20).
❑ If the symptom persists after performing the above, it means the installed battery pack is not compatible. Remove the
battery pack and contact an authorized Sony Service Center. To find the nearest center or agent, visit the Sony online
support Web site.