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For users in Latin American countries or areas
Customer Information Center
If you do not find the information you are looking for at our site, you may call Sony directly. In order to receive the fastest and
most efficient services, please have the following information readily available:
1 Your VAIO computer model
You can find it at the lower right corner of the display on the laptops, and in the same place on the front panel of the CPU
on the desktops.
2 Your computer's serial number
You can find it on the back of the laptops and on the back of the CPU on the desktops; the serial number is the last 7
digits of the number below the barcode.
3 The operating system on your computer
4 The hardware component or the software program that is causing you the problem
5 A brief description of the problem