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Troubleshooting
Why can't I access the Internet?
❑ Check the access point settings. See the instructions supplied with the access point.
❑ Make sure the computer and the access point are connected to one another.
❑ Move the computer away from obstructions or closer to any access point you may be using.
❑ Make sure the computer is properly configured for Internet access.
Why is the data transfer speed slow?
❑ The wireless LAN data transfer speed is affected by distance and obstructions between devices and access points. Other
factors include device configurations, radio conditions, and software compatibility. To maximize the data transfer speed,
move the computer away from obstructions or closer to any access point you may be using.
❑ If you are using a wireless LAN access point, the device may be temporarily overloaded depending on how many other
devices are communicating via the access point.
❑ If your access point interferes with other access points, change the access point channel. See your access point
instructions for more information.
How do I avoid data transfer interruptions?
❑ When the computer is connected to an access point, data transfer interruptions may occur when using large files or if the
computer is in close proximity to microwaves and cordless telephones.
❑ Move the computer closer to the access point.
❑ Make sure the access point connection is intact.
❑ Change the access point channel. See your access point manual for more information.